Description

Front Desk Associate

The Hyatt Regency Coralville Hotel & Conference Center is seeking a friendly, service-oriented Front Desk Associate to join our team. This role offers the opportunity to create memorable first impressions for guests while working with a supportive team in one of the premier hotels in Eastern Iowa.

Our Front Desk Associates are the face of the hotel—welcoming guests, solving problems, and ensuring every stay begins and ends with exceptional service.

If you enjoy helping people, thrive in a fast-paced environment, and bring a positive, “can-do” attitude, we would love to meet you.

Why Our Front Desk Team Loves Working Here

• Competitive pay based on experience
• Matching 401(k) and profit-sharing
• Health benefits available after 30 days for full-time associates
• Free and discounted meals & Starbucks
• Free Marcus Theatre movie tickets
• Hotel discounts at Hyatt and Marcus Hotels & Resorts properties
• Free parking
• A supportive team environment focused on People Pleasing People

What You’ll Do

As a Front Desk Associate, you will play an important role in creating positive guest experiences from arrival through departure.

Responsibilities include:

• Warmly greet and welcome guests upon arrival
• Check guests in and out of the hotel efficiently and accurately
• Answer guest questions about hotel amenities, local attractions, and services
• Handle guest requests or concerns with patience, professionalism, and care
• Input and retrieve information from hotel computer systems
• Assign rooms based on guest preferences and availability
• Answer phones and respond to guest inquiries in a professional manner
• Maintain accurate cash handling and house bank responsibilities
• Assist with luggage storage when needed
• Communicate guest needs to other departments to ensure seamless service
• Maintain cleanliness and organization of the front desk area
• Support the team and assist with other duties as assigned

What We’re Looking For

We’re looking for someone who naturally enjoys working with people and creating great experiences.

Ideal candidates will have:

• Strong customer service and communication skills
• A friendly, positive, and professional demeanor
• The ability to remain calm and solution-focused during busy or challenging situations
• Strong attention to detail and organization
• Basic computer skills and ability to learn hotel systems
• Ability to stand and move throughout the front office during the shift
• High school diploma or equivalent

Previous hospitality, retail, or customer service experience is helpful but not required.

If you’re the type of person who remembers names, enjoys solving problems, and loves making someone’s day better, you’ll thrive in this role.

About Us

At Marcus Hotels & Resorts, we believe our associates are our greatest asset. Our culture is built around the philosophy of People Pleasing People, creating memorable experiences for both guests and team members.

The Hyatt Regency Coralville Hotel & Conference Center offers a dynamic and welcoming workplace where associates can grow, develop, and take pride in delivering exceptional service.

Marcus Hotels & Resorts is an Equal Opportunity Employer.
All offers of employment are subject to E-Verify verification of identity and employment eligibility.