Front Desk Associate / Shift Lead

Diamond & Aces Sports Center is the Triangle’s premier baseball and softball training and sports recreation facility for athletes of all ages and skill levels. We utilize experienced, professional coaches to train players from ages 6-18 to improve their abilities on the field. We are growing and are looking for another ACE to join our team.

What it means to be an ACE:

• Attitude
• Commitment
• Effort
• Selfless Teammate

We are looking for a standout employee for this role. This position will be performed during our open hours (Monday-Friday 4-9 PM, Saturdays 10-2 PM, and Sunday 11-6 PM). Specific working schedule will be determined during hiring process.

Duties And Responsibilities

• MUST be knowledgeable about baseball and/or softball
• Greeting, Checking in customers upon arrival
• Answering incoming phone calls, Scheduling lessons, Returning phone calls/emails in a professional, respectful, and efficient manner
• Maintaining and managing facility calendar and customer profiles
• Selling items to customers, ringing up purchases on the sales system and provide accurate change
• Provide information to customers about upcoming programs and facility offerings
• Help open and/or close facility
• Assist in maintaining quality and cleanliness of facility, and identifying where facility improvements need to be made
• Be able to assist in scheduling and operating programs / classes
• Ability to resolve scheduling conflicts and customer needs
• Ability to take direction while capable of completing tasks independently
• Strong multi-tasker, can handle stress of multiple competing priorities
• Maintaining a professional image and behavior at all times - avoid internet surfing, using a personal cell phone or other activities that are not work related
• Basic computer skills
• Positive, energetic attitude
• Customer-oriented
• Reliable and punctual
• Strong work ethic
• Excellent communication skills
• Needs to have reliable transportation
• Other duties as assigned

Successful candidates will:

• Be Enthusiastic and Outgoing. When customers approach the front desk to check in or ask for information, it’s the perfect time to interact, engage with, and provide an overall positive experience.

• Willing to Go Above and Beyond. At Diamond & Aces, we are willing to go above and beyond to make our clients happy. Don’t think this job only entails answering the phone and processing check-ins. We need an energetic and driven team!

• Be A Great Ambassador for Diamond & Aces. You will most probably be the first person our clients will interact with. That being said, you will be the “face of Diamond & Aces” to most members. As such, whoever takes on this role should be a great ambassador understanding what we stand for and able to communicate this well to everyone.

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

Job Type: Part-time

Pay: $14.00 - $18.00 per hour

Expected hours: 5.0 – 30.0 per week

Application Question(s):

• Please provide any relevant experience with baseball / softball. (i.e. Did you play?, Are you a fan?, etc.)

Ability to Commute:

• Morrisville, NC 27560 (Required)

Work Location: In person