Front Desk Associate / Villa Host

About the role

As a Villa Host at Suntai Villa, you will be the primary point of contact for guests staying at our 6-room luxury villa. You will ensure that guests receive personalized and attentive service throughout their stay, anticipating their needs and exceeding their expectations.

Key responsibilities

• Greet guests upon arrival and provide a warm welcome, offering a comprehensive introduction to the villa's amenities, services, and features
• Build rapport with guests, understand their preferences, and anticipate their needs to create a personalized experience
• Coordinate and assist with guest inquiries, reservations, and special requests, ensuring prompt and efficient resolution
• Arrange and organize activities, excursions, dining reservations, transportation, and other services as requested by guests
• Provide recommendations for local attractions, restaurants, and experiences tailored to guests' preferences
• Assist with daily room housekeeping
• Oversee the maintenance and cleanliness of the villa, ensuring it meets the highest standards before guest arrival and throughout their stay
• Coordinate with housekeeping, maintenance, and other staff to ensure a smooth and seamless experience for guests
• Conduct regular inspections to ensure all facilities are in excellent condition and address any issues promptly
• Assist in breakfast service in the morning and manage hotel inventory and purchasing from suppliers

About us

Suntai Villa is a 6-room boutique hotel located at Pantai Cermin, Port Dickson. Our instagram/facebook/tiktok @suntaivilla