Front Desk Attendant

Job Purpose

The Front Desk Attendant is responsible for greeting visitors, responding to inquiries, and performing administrative duties to support the daily operations of the office. This role ensures a professional and welcoming environment for residents, guests, and staff.

An effective Receptionist has strong organizational skills, attention to detail, and excellent communication abilities. This person provides administrative support while maintaining a high level of customer service.

Duties and Responsibilities

Overall Responsibilities:

● Greet visitors and assist with inquiries

● Assist residents with various requests, including but not limited to distributing delivered medications, calling taxis, adjusting input on tv, phoning emergency services and personal contacts, meal changes, guest meals, etc.

● Ensure key staff members are aware of residents who are ill and needing room service

● Ensure key staff members are aware of any and all incidents

● Answer phone calls and direct messages appropriately

● Handle cash transactions and balance accounts for various departments

● Create and maintain daily, weekly, and monthly reports

● Process resident payments and record invoices in Microsoft Excel

● Maintain office supplies and ensure equipment is functional

● Keep a printed stock of marketing packages available

● Organize and manage filing systems

● Assist residents with various requests

● Respond to emergency call systems and direct requests accordingly

● Ensure message boards are updated and functioning properly

● Assist with general administrative tasks as directed by the Executive Director & Department Managers

● Attend staff meetings and collaborate with other team members

● Represent the company professionally in all interactions

● Perform other duties as assigned

Key Qualifications

● Experience in reception, office administration, bookkeeping, or tenant relations

● Proficiency in Microsoft Office, including Excel

● Experience working with older adults (preferred)

● If the role interacts directly with vulnerable populations: Clear city, provincial, or out-of-province criminal record check

Core Competencies

● Strong customer service and interpersonal skills

● Ability to work independently and as part of a team

● Organized and detail-oriented

● Professional and courteous demeanour

● Initiative in handling office procedures

Working Conditions

● Part-time position with flexible hours

● Office environment with frequent interaction with residents and visitors

● May require occasional evening or weekend shifts

● Fast-paced role requiring multitasking and organization

● Occasional clean up of bathrooms as needed

Job Type: Part-time

Pay: $19.25-$20.00 per hour

Language:

• English (required)

Work Location: In person