Front Desk/ Breakfast Attendant

Overview

We are seeking a versatile, friendly, and dependable Front Desk Agent / Breakfast Attendant to join our team. In this dual-role position, you will serve as the primary point of contact for our guests—managing seamless check-ins and check-outs, delivering warm hospitality, and handling front desk operations. Additionally, you will fill in as a Breakfast Attendant as needed to assist with breakfast, maintaining the dining area, stocking breakfast items as needed and ensuring a welcoming breakfast experience for guests.

Responsibilities (Including but not limited to):

• Welcome arriving guests warmly, verify reservations, assign rooms, and issue room keys according to standard operating procedures.
• Maintain clean, organized front desk and lobby reception areas at all times.
• Coordinate with Housekeeping and Maintenance teams to communicate room status updates and maintenance work orders.
• Process cash, credit card, and direct-bill payments accurately while adhering to compliance guidelines.
• Manage daily guest folios and handle cash drawer reconciliations accurately.
• Answer multi-line phone systems promptly and process phone reservations using professional phone etiquette.
• Provide accurate information regarding hotel amenities, local attractions, dining recommendations, and directions.
• Handle guest requests, inquiries, and complaints promptly and professionally, escalating to management when necessary.
• Set up, stock, and maintain cleanliness in the breakfast buffet and dining area.
• Greet morning guests, clear tables, and complete kitchen clean-up and restocking at the end of breakfast service.

Preferred Qualifications:

• Proven office experience with strong organizational skills and attention to detail
• Experience with PMS systems and computer literacy.
• Obtain a food handlers card
• Ability to manage multiple tasks efficiently with effective time management skills
• Experience with multi-line phone systems and office management tools is preferred

Pay: From $13.00 per hour

Expected hours: No more than 32.0 per week

Work Location: In person