Front Desk Café Associate

Job Summary

At YoYo, our Front Desk & Café Associates are the heart of the guest experience. They are the first smile members see when arriving for class and the last friendly face they encounter before leaving. FDCAs create a welcoming, calm, and energetic environment through exceptional service, dependable studio support, and consistently high-quality café offerings.

The role combines hospitality, retail, café service, and wellness. It is grounded in the four values that guide everything we do:

• Jämlikhet — equality. Every guest and every teammate is treated with the same respect.
• Lagom — balance. We work at a steady, sustainable pace and do things properly, not frantically.
• Omtanke — care. We notice what people need before they ask.
• Öppenhet — openness. We speak plainly, share information, and raise problems early.

Every guest should experience the Scandinavian-inspired simplicity, cleanliness, and warmth that define the YoYo brand.

PRIMARY RESPONSIBILITIES

1. Guest Experience

• Welcome every guest with warmth, professionalism, and genuine enthusiasm.
• Check members and guests into yoga and Pilates classes using Mindbody.
• Assist with class reservations, memberships, retail purchases, and account inquiries.
• Answer phones, emails, and text messages professionally and promptly.
• Provide accurate information about memberships, class schedules, instructors, promotions, and studio policies.
• Resolve guest concerns with empathy, escalating to the Operations Manager when appropriate.
• Build relationships with members and create a strong sense of community.

2. Café Operations

• Prepare coffee and espresso beverages, matcha drinks, frozen yogurt, yogurt bowls, Scandinavian pastries, and other menu items.
• Follow standardized recipes and presentation guidelines on every order.
• Maintain food safety and sanitation standards at all times.
• Monitor ingredient quality, rotation, and freshness.
• Restock café inventory throughout the shift and record replenishment needs.
• Keep the café workstation organized and clean during service, not only at close.

3. Studio Operations

• Open and/or close the studio following established procedures.
• Prepare studios before each class.
• Ensure props are clean, organized, and properly stored.
• Restock towels, toiletries, retail products, and café supplies.
• Report maintenance issues to the Operations Manager promptly.

4. Cleanliness & Presentation

Associates maintain the lobby, café, bathrooms, locker areas, studios, and outdoor seating. This includes:

• Wiping down surfaces regularly throughout the shift.
• Sanitizing café equipment.
• Cleaning yoga props after every class.
• Emptying trash and recycling as needed.
• Completing the opening, mid-shift, and closing cleaning checklists.

5. Membership & Sales

• Educate guests about memberships, class packages, workshops, and retail products.
• Promote seasonal offerings and café specials.
• Guide intro-trial and drop-in guests toward membership, and support the studio’s monthly membership and retail targets.
• Support community events and studio promotions.

6. Administrative Duties

• Process payments accurately through Toast (café) and Mindbody (studio).
• Handle cash and credit card transactions.
• Count and balance the cash drawer at opening and closing.
• Update member accounts and complete daily checklists.
• Record inventory needs and assist with light administrative projects as assigned.

Experience

• Previous office experience or administrative background preferred
• Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment
• Demonstrated customer service skills with a friendly, professional demeanor
• Bilingual abilities are highly desirable to assist diverse clientele
• Clerical experience including phone reception, data entry, filing, and proofreading preferred
• Experience with multi-line phone systems and calendar management is a plus

Join us as a Front Desk Café Associate to bring energy, professionalism, and exceptional support to our team! Your enthusiasm will help foster a welcoming environment where every visitor feels valued. This role is perfect for motivated individuals eager to grow their administrative and customer service expertise in a lively setting.

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person