Front Desk Clerk

Front Desk Customer Service Specialist (In-Office) Pay: $18/hour

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Work Environment: 100% in-office; this role is not remote or hybrid

Location & Parking: $40/month parking available; also accessible via the GA State MARTA station

Dress Code: Dressy business casual; no jeans, t-shirts, hoodies, or casual attire

Please note: This role requires prior customer service and administrative experience and is best suited for candidates who are comfortable working face-to-face with the public in a structured, high-volume office setting.

Position Summary We are seeking an experienced Front Desk Customer Service Specialist to provide in-person customer service and administrative support in a high-volume, process-driven office. This role serves as the first point of contact for customers and supports the accurate review and processing of filings in accordance with established laws, rules, and procedures.

Key Responsibilities

• Provide professional, in-person customer service at the front counter
• Review, examine, and process in-office and online filings
• Accept, balance, and document fees, including credit card, check, and money order payments
• Scan, upload, and maintain accurate filing records
• Process annual registrations, certified copies, and certificates of existence
• Track express, overnight, and certified mail
• Prepare and mail deficiency notices as needed
• Sort and distribute expedited filings to appropriate teams
• Complete high-volume processing with accuracy and efficiency
• Perform related administrative duties as assigned

Required Qualifications

• Minimum 2 years of customer service and administrative experience
• Prior experience in a public-facing or professional office environment
• Reliable attendance and punctuality
• Strong data entry, computer, and Microsoft Office skills
• Ability to complete high-volume processing while maintaining accuracy
• Excellent attention to detail with the ability to multitask effectively
• Strong organizational, problem-solving, and time management skills
• Clear written and verbal communication skills
• Strong communication and interpersonal skills with a positive attitude
• Professional, patient, and customer-focused communication style
• Ability to exercise sound judgment and discretion
• Ability to work independently and collaboratively within a team

Education High school diploma or recognized equivalent

EEOC Statement We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.