Front Desk Clerk

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests, ensuring accuracy of information
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries, requests, and complaints promptly and courteously
• Assist with reservations and room assignments
• Process payments and maintain accurate records
• Maintain a clean and organized front desk area
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as needed

Experience:

• Previous experience in guest services or customer service roles preferred
• Bilingual skills (English/Spanish) are a plus
• Knowledge of hospitality management principles and practices
• Strong guest relations skills with the ability to provide exceptional service
• Excellent phone etiquette and communication skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Familiarity with night audit procedures is advantageous
• Proficiency in using hotel management software systems

As a Front Desk Agent, you will have the opportunity to work in a dynamic hospitality environment, providing excellent customer service to our guests. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries. If you are passionate about hospitality and enjoy working in a team-oriented setting, we invite you to apply for this position.

Please note that this is not an exhaustive list of responsibilities and qualifications. Successful candidates will possess the necessary skills and experience required for this role.

Job Type: Full-time

Pay: From $10.00 per hour

Work Location: In person