FRONT DESK CLERK

WE LOVE OUR WORK.

General Accountabilities:

• Checks in and checks out guests while providing the highest level of professional and courteous customer service possible at all times.
• Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment.
• Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping.
• Handles guest problems or complaints in a courteous and professional manner.
• Maintains knowledge of hotel, casino, outlet, and community events.
• Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
• Contact appropriate individuals or departments as necessary to resolve customer’s requests.
• Reviews memos and documents pertinent information.
• Recruit's assistance of hotel manager in unique situations.

BRING US YOUR BEST.

Qualifications:

• Previous experience in hotel front desk or office setting preferred; minimum one (1) year of experience in a customer service position required.
• Computer literate with capability in Microsoft office
• Strong decision making and problem-solving skills.
• Meticulous attention to detail.
• Excels both independently and as a member of a team.