Front Desk Clerk/Night Auditor

Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage the check-in and check-out process, ensuring accuracy in data entry and guest information.
• Handle reservations, cancellations, and modifications efficiently using computerized systems.
• Provide information about hotel services, local attractions, and answer any guest inquiries.
• Maintain an organized front desk area, ensuring all materials are stocked and readily available.
• Assist with administrative tasks such as calendar management and scheduling appointments as needed.
• Collaborate with other departments to ensure guest satisfaction and address any issues promptly.
• Uphold confidentiality of guest information while adhering to company policies.

Qualifications

• Proven experience in customer service or front desk operations is preferred.
• Strong computer literacy with proficiency in data entry and office software applications.
• Excellent time management skills with the ability to prioritize tasks effectively.
• Strong communication skills, both verbal and written, to interact professionally with guests and team members.
• Ability to work independently as well as part of a team in a dynamic environment.

Join our team as a Front Desk Agent where you will play a key role in creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person