Front Desk Clinic Coordinator

Front Desk & Patient Experience CoordinatorSymmetrik MD | Miami, Florida

Location: Miami, FL
Job Type: Full-Time | In Person
Compensation: Competitive hourly pay + performance-based bonuses
Language Requirement: Fluent in English and Spanish

About Symmetrik MD

At Symmetrik MD, we believe an exceptional patient experience is just as important as the results we deliver.

We are a physician-led medical aesthetics practice in Miami specializing in advanced Facial Balancing/Harmonization, Facial Ultrasound, aesthetic complication management, and personalized non-surgical face and body treatments that enhance your natural beauty.

Led by Dr. Cesar Fernandez MD, our approach brings together medical expertise, advanced technology, and a deep understanding of anatomy to deliver natural-looking results while prioritizing patient safety, education, and individualized care.

As our practice continues to grow, we are looking for a bilingual, outgoing, motivated Front Desk & Patient Experience Coordinator who shares our commitment to exceptional service, meaningful patient relationships, and continuous improvement.

This is more than a typical receptionist/front desk position.

You will be one of the first points of contact for prospective and established patients, helping shape their experience with Symmetrik MD from their very first interaction.

We are looking for someone who is personable, confident, highly organized, and motivated to contribute to both the patient experience and the growth of our practice.

You'll be responsible for creating an outstanding patient experience while helping convert new inquiries into appointments, building lasting patient relationships, and contributing to the overall growth of Symmetrik MD.

What You'll Do

Patient Experience & Relationship Management

• Welcome every patient with warmth, professionalism, and genuine hospitality, creating an exceptional experience from arrival to departure.
• Serve as a knowledgeable and approachable point of contact for patients throughout their experience with Symmetrik MD.
• Build and maintain meaningful relationships with prospective and established patients through personalized communication.
• Anticipate patient needs, address questions with confidence, and ensure every interaction reflects our standards of care.
• Coordinate a seamless patient experience, including appointment preparation, arrival, checkout, and post-visit communication.
• Support patient retention by maintaining relationships and helping patients coordinate future visits.

Patient Communications & Appointment Coordination

• Manage incoming phone calls, text messages, website inquiries, and other patient communication channels with professionalism and responsiveness.
• Respond promptly to prospective patient inquiries, providing accurate information and guiding them toward the appropriate consultation or appointment.
• Communicate the value of our physician-led approach, advanced technology, and personalized treatment philosophy.
• Confidently convert qualified inquiries into scheduled appointments through attentive communication, education, and relationship-building.
• Coordinate appointment scheduling, confirmations, cancellations, rescheduling, and waitlist opportunities.
• Maintain organized and accurate patient information within our scheduling and patient management systems.
• Proactively reconnect with prospective patients who have expressed interest and established patients who may be ready to return.
• Assist in maintaining efficient provider schedules while preserving the quality of each patient's experience.

Patient Education & Practice Growth

• Develop a strong understanding of Symmetrik MD's services, treatment philosophy, consultation process, and patient journey.
• Clearly communicate service information, financing options, and available treatment programs within the scope of your role.
• Help patients understand their next steps and feel informed and confident in their decision to visit our practice.
• Identify appropriate opportunities for rebooking, continued care, and additional consultations based on provider recommendations and patient interests.
• Assist patients with payment processing, financing applications, and checkout procedures.
• Encourage satisfied patients to share their experiences through reviews and referrals.
• Contribute to patient acquisition, appointment conversion, retention, and other measurable practice growth initiatives.

Clinic Operations & Team Collaboration

• Support the daily administrative operations of the practice to maintain an organized, efficient, and welcoming environment.
• Work closely with our medical and administrative teams to ensure clear communication and continuity throughout the patient journey.
• Maintain patient confidentiality and follow established privacy, safety, and operational protocols.
• Take ownership of assigned responsibilities, communicate proactively, and help identify opportunities to improve our processes and patient experience.
• Represent Symmetrik MD with professionalism, discretion, and attention to detail at all times.

Who We're Looking For

We are looking for someone who genuinely enjoys working with people, takes pride in providing exceptional service, and thrives in an environment where both patient satisfaction and performance matter.

Our ideal candidate is:

• Bilingual: Fluent in English and Spanish, with excellent verbal and written communication skills in both languages.
• Personable & Professional: Warm, polished, approachable, and confident when interacting with patients from diverse backgrounds.
• Service-Oriented: Understands the value of personalized hospitality and making people feel welcomed, heard, and cared for.
• Results-Driven: Comfortable working toward measurable goals, converting inquiries into appointments, and contributing to practice growth.
• An Excellent Communicator: Able to listen attentively, address concerns thoughtfully, and communicate information clearly and confidently.
• Highly Organized: Detail-oriented, dependable, and capable of managing multiple responsibilities without compromising service quality.
• Proactive & Accountable: Takes initiative, follows through on commitments, and approaches challenges with a solutions-oriented mindset.
• Adaptable & Eager to Learn: Comfortable receiving feedback, learning new systems, and continuously improving.
• Tech-Savvy: Confident using scheduling platforms, CRM systems, digital communication tools, and everyday office technology.
• Team-Oriented: Values collaboration, professionalism, and contributing to a positive and productive workplace. Previous medical spa, dermatology, plastic surgery, or luxury hospitality experience is preferred.

Preferred, but not required:

• Experience in medical aesthetics, dermatology, plastic surgery, or another specialty medical practice.
• Experience in luxury hospitality, concierge services, or premium client-facing environments.
• Proven experience in appointment conversion, relationship-based sales, or customer retention.
• Familiarity with Aesthetic Record, GoHighLevel, or similar practice management systems.

We welcome candidates from outside the medical aesthetics industry who bring exceptional hospitality, communication, and relationship-building skills.

Compensation & Professional Growth Opportunities

At Symmetrik MD, we believe exceptional performance, initiative, and commitment is to be recognized.

This position offers:

• Competitive hourly compensation based on experience and qualifications.
• Performance-based bonus and incentive opportunities.
• Training and professional development within the medical aesthetics industry.
• Opportunities for increased responsibility and career growth as our practice expands.
• A collaborative, physician-led environment that values excellence, accountability, and continuous improvement.
• The opportunity to become an integral part of a growing medical aesthetics practice with a distinct approach to patient care.

Performance incentives may be based on measurable contributions to appointment conversion, patient retention, rebooking, and other established practice goals.

Specific compensation and incentive details will be discussed during the interview process.

What Success Looks Like

At Symmetrik MD, our front desk team plays an essential role in both the patient experience and the success of the practice.

We believe in setting clear expectations, providing training, and celebrating results.

Some of the key performance indicators we focus on include:

• New patient appointments booked.
• Lead-to-appointment conversion.
• Speed of response to new inquiries.
• Patient rebooking and retention.
• Reactivation of existing patients.
• Treatment package and membership opportunities.
• Google reviews and patient referrals.
• Overall patient satisfaction.

Why Join Symmetrik MD?

Symmetrik MD is not a conventional medical spa.

Our practice is built on the belief that aesthetic medicine should be guided by medical expertise, individualized treatment planning, patient education, and an uncompromising commitment to safety.

We take pride in creating an environment where patients feel informed, respected, and confident in the care they receive.

As part of our team, you will have the opportunity to represent a practice recognized for its advanced approach to aesthetic medicine while developing valuable skills in patient relations, hospitality, and practice operations.

We value individuals who take ownership of their work, embrace opportunities to grow, and understand that even the smallest details can make a meaningful difference in someone's experience.

If you are passionate about people, motivated by excellence, and excited to contribute to a growing medical aesthetics practice, we would love to meet you.

Apply today to join the Symmetrik MD team.

Pay: $20.00 - $25.00 per hour

Expected hours: 24.0 – 40.0 per week

Application Question(s):

• Please submit your resume through Indeed along with a brief introduction answering the following questions:

Are you fluent in both English and Spanish?
What experience do you have in sales, customer service, hospitality, or medical aesthetics?
How would you approach converting a new patient inquiry into a scheduled consultation?
Are you comfortable working toward performance goals and earning additional compensation based on results?
Why would you be a great fit for Symmetrik MD?

Work Location: In person