Front Desk

About the role

Are you passionate about delivering exceptional customer service in a luxurious wellness space? Aura Regenerative Wellness is seeking a Front Desk professional to join our team in Tun Razak Exchange, Kuala Lumpur. This is a full-time position responsible for providing a warm and attentive experience to our guests.

What you'll be doing

• Greet and welcome guests in a friendly and professional manner
• Manage guest check-ins and check-outs efficiently
• Respond to guest enquiries and requests promptly and courteously
• Handle guest payments and process transactions accurately
• Maintain a neat and organised front desk area
• Provide information about the centre's facilities and services
• Assist with other administrative tasks as needed
• Assist with providing wellness treatments using specialized machinery
• Recommend and sell wellness packages

What we're looking for

• Proven experience in a customer service or front office role, preferably in the hospitality or wellness industry
• Excellent communication and interpersonal skills with a friendly, helpful attitude
• Strong attention to detail and the ability to multitask effectively
• Must be proficient in English with Chinese as a plus. Must be able to communicate clearly, to accommodate to customer's needs
• Familiarity with spa management systems and cash handling procedures
• A passion for delivering exceptional customer experiences

What we offer

At Aura Regenerative Wellness, we are committed to providing a supportive and enriching work environment. We offer competitive remuneration (basic salary + commission), opportunities for career development, and a range of wellness benefits to support your health and wellbeing. Join our growing team and be a part of our mission to empower our guests on their journey to optimal wellness.

About us

Aura Regenerative Wellness is a leading provider of holistic wellness experiences in the heart of Kuala Lumpur. Our state-of-the-art facility offers a wide range of services, from luxurious spa treatments to innovative wellness programs designed to help our guests achieve their health and wellness goals. We are dedicated to creating a welcoming and rejuvenating environment for all who visit.

Apply now to join our team and be a part of our mission to redefine wellness in Malaysia.

Our links:
https://www.aura-regen.com/
http://instagram.com/auraregenclinic/