Front Desk

Description:

Dogtopia of Longwood is looking for a reliable and compassionate Front Desk Associate to join our team. We are a small business, but we are always looking to hire great people. The ideal candidate will be a hard-working professional able to undertake a variety of tasks with attention to detail and great care for animals and people. We have flexible morning and afternoon shifts available Monday-Sunday.

*** Weekends and Holidays are required***

Day-to-Day Responsibilities & Customer Service

• The Ultimate Greeter: Greet EVERYONE that walks in or out of Dogtopia with a smile, acting as an outgoing and enthusiastic ambassador for our brand.
• Communication Hub: Master the art of multitasking by answering incoming phone calls, responding to emails and voicemails, and assisting the lobby simultaneously in a timely, problem-solving manner.
• Administrative Duties: Handle data entry, create Pet Parent charts, maintain proper record-keeping, and complete point-of-sale (POS) and cashier operations.
• Sales & Growth: Become knowledgeable on all pricing, services, and retail items. Confidently offer upgrades and sell additional services based on guest wants and needs.
• Facility & Team Management: Maintain proper door control in all rooms, and ensure the pristine cleanliness of the entranceway, lobby, and restrooms.
• Exceptional Experience: Speak consistently to our 3 S’s (Smile, Story, Satisfaction), communicate effectively with leadership and peers, and strive for high customer review ratings by always smiling for the cameras and ensuring a premium experience.

Requirements:

Qualifications & Personal Characteristics

• Must love dogs! (Ability to learn dog recognition is essential).
• Strong customer service skills with a high degree of emotional intelligence and customer tolerance.
• Detail-oriented, quick-thinking, and a strong multitasker who thrives in a fun, fast-paced environment.
• Ability to work cohesively with a team in a respectful and professional manner.
• Comfortable with upselling to enhance the pet parent experience.
• Ability to spend up to 100% of work time standing.
• Ability to work flexible days and hours, including holidays and weekends.

The Rules by which we, as DOGTOPIANS live by are:

We LOVE life unconditionally like a dog.

We STAY loyal to our pack.

We CHASE the absolute highest standards of safety.

We PLAY to our fullest potential.

We TREAT every day like It’s the Most Exciting Day Ever!

Core Competencies & Expectations

• Consistent and timely attendance.
• Completion of all Dogtopia E-learning platforms.

Pay: $14-$15 per hour

Benefits:

• Employee discount
• Flexible schedule
• Bring your dog to work with you!

Work Location: In person

We are also proud to be deeply invested in giving back to our communities through our Dogtopia Foundation’s Fetch It Forward initiatives with a mission that Enables Dogs to Positively Change Our World.