Front Desk

We are seeking a friendly and professional individual to join our team as a Front Desk associate at Candlewood Suites - Shelbyville. In this role, you will be the first point of contact for our guests, ensuring a warm welcome and providing excellent customer service to enhance their stay.

Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures
• Manage reservations and respond to guest inquiries both in person and over the phone
• Maintain accurate records of guest information and payments
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met
• Handle guest concerns and resolve issues promptly to ensure satisfaction
• Perform administrative tasks such as filing, data entry, and maintaining the front desk area

Requirements

• High school diploma or equivalent
• Previous customer service or hospitality experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Professional appearance and demeanor
• Basic computer skills and familiarity with reservation software is a plus

Benefits

• Opportunity to work in a friendly and supportive environment
• Employee discounts on hotel stays
• Training and development opportunities
• Competitive compensation package

About the Company

Candlewood Suites - Shelbyville is a part of the Candlewood Suites family, known for providing guests with comfortable, extended-stay accommodations in a friendly and convenient setting. Located in Shelbyville, KY, we pride ourselves on delivering exceptional service and a welcoming atmosphere to every guest.