Front Desk

We are seeking a friendly, professional, and customer-focused Front Desk Officer to serve as the first point of contact for visitors, clients, and employees. The successful candidate will manage reception duties, attend to enquiries, handle calls and correspondence, schedule appointments, and provide administrative support to ensure a welcoming and efficient front-office environment.

Job Description

• Welcome and receive visitors, clients, and guests in a professional and courteous manner.
• Serve as the first point of contact for the organization.
• Answer, screen, and direct incoming phone calls appropriately.
• Respond to enquiries and provide accurate information about the company and its services.
• Receive, sort, and distribute incoming mail, packages, and documents.
• Manage appointments, meeting schedules, and visitor records.
• Maintain a clean, organized, and presentable reception area.
• Notify relevant staff when visitors arrive for appointments.
• Maintain accurate records of visitors, calls, deliveries, and other front-desk activities.
• Handle basic administrative and clerical tasks as assigned.
• Assist with photocopying, printing, scanning, filing, and document preparation.
• Monitor office supplies and notify the appropriate department when replenishment is required.
• Handle customer complaints or concerns professionally and escalate them when necessary.
• Maintain confidentiality of company, employee, and customer information.
• Coordinate with security and other departments to ensure proper visitor management.
• Perform other duties assigned by management.

Requirements/Skills

• Minimum of SSCE, OND, or HND in Business Administration, Office Management, Hospitality, or a related field
• Proven experience in front desk, reception, customer service, or administrative roles.
• Excellent verbal and written communication skills.
• Professional appearance and pleasant personality.
• Strong customer service and interpersonal skills.
• Good telephone etiquette.
• Proficiency in Microsoft Office applications.
• Strong organizational and time-management skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Good attention to detail and record-keeping abilities.
• High level of professionalism, confidentiality, and integrity.
• Ability to remain calm and courteous when handling difficult customers or situations.

Pay: ₦80,000.00 per month

Work Location: In person