FRONT DESK

The Front Desk is responsible for overseeing daily front desk operations of the clinic, including patient registration, appointment coordination and administrative support.  This role ensure a smooth patient flow while delivering professional and courteous service to patients and visitors.

Key Responsibilities :

• Greets and welcome customers to the clinic and ensure customers receive attention in a timely professional manner and assist walk-in customers, schedules appointments, answer phone lines and helps customers with question and issues;
• To ensure customers appointments are scheduled, rescheduled or canceled as needed;
• To assist customers in filling out registration forms and enter details into the CMS system.  & scan all completed registration form into the patient’s CMS folder;
• To scheduling follow-up appointments and providing reminders through WhatsApp messages or phone calls;
• To manage and maintain recall system, ensure pending appointments are confirmed;
• To answers all incoming phone calls and fills the schedule for dentist, answers customers enquiries and request for appointments;
• To verifying methods of payment and collecting payment as needed;
• To manage and organize specialist referral and book appointments accordingly;
• To ensure front desk area is maintained and professional in appearance;
• To ensure customers confidentiality and information are protected;
• To update patient’s information such as address or phone numbers;
• Receive payments for dental services, records and balances cash and card payments;

Requirements :

• Minimum SPM / Diploma in Business Administration, Customer Service, or related field.
• Prior experience in a clinic, dental clinic, or healthcare environment is an advantage.
• Good communication and interpersonal skills.
• Polite, friendly, and able to interact professionally with patients and customers.
• Organized, responsible, and able to multitask in a fast-paced environment.
• Basic computer skills (MS Office, appointment systems, or clinic management software) whenever applicable.

Email resume to :
[email protected]