Front Desk

Job Summary

The Front Desk Agent is responsible for providing exceptional guest service by managing the check-in and check-out process, handling reservations, and assisting guests with requests during their stay. This role ensures a positive guest experience while maintaining the service standards of Tru by Hilton, part of Hilton Worldwide Holdings.

Key Responsibilities

• Greet guests warmly and provide a welcoming hotel experience.
• Handle guest check-ins and check-outs efficiently and accurately.
• Process reservations, cancellations, and room assignments.
• Answer phone calls and respond to guest inquiries about hotel services and local attractions.
• Address guest concerns or complaints and escalate issues when necessary.
• Maintain accurate guest records and payment information.
• Process payments, including cash, credit cards, and other methods.
• Folding towels and stocking them in public areas.
• Set up breakfast buffet.
• Cleaning: Sanitizing, vacuuming, mopping, and taking out trash.
• Follow all company policies, procedures, and guest service standards.

Qualifications

• Previous hospitality or customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills and familiarity with hotel reservation systems is a plus.
• Ability to multitask in a fast-paced environment.
• Friendly, professional demeanor and problem-solving ability.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift up to 20–50 pounds occasionally.
• Ability to move around the front desk and lobby area as needed.

Work Schedule

• Shifts may include weekends and holidays depending on hotel needs.
• Evening Shift: 2pm-10pm

Benefits (if applicable)

• Hotel discounts through the **Hilton Worldwide Holdings Team Member Travel Program
• Opportunities for career growth within Hilton properties

Pay: From $15.00 per hour

Benefits:

• Employee discount

Work Location: In person