Front Desk

Front Desk

Front Desk

Position Name

At a Glance

Here is some basic information about this Position:

Company

Position Location

Howey-in-the-Hills, FL

Position Type

Part Time

Remote Type

Onsite

Job Description

Mission Resort + Club is seeking a Front Desk Agentto join our team! Located in the rolling hills of Lake County, the award-winning Mission Resort features deluxe accommodations, four distinct restaurants, two 18-hole championship golf courses, a luxury spa, and a wide range of recreational activities. We pride ourselves on delivering superior service and unrivaled hospitality. As part of MMI Hotel Group—with over 70 years of industry excellence—we’re looking for a friendly, reliable, and proactive individual ready to make an impact.

Mission Resort features deluxe rooms and suites, four restaurants, two championship golf courses, a luxury spa, and a wide range of recreational amenities. If you are dedicated to providing outstanding guest service and looking to work in a family-oriented, supportive environment with great perks and work/life balance, we invite you to join our team!

The ideal candidate:

• Enjoys working with people and creating exceptional guest experiences
• Has at least one (1) year of experience in customer services
• Feels comfortable assisting with guest activities and occasional poolside needs
• Demonstrates professionalism, positivity, and strong communication skills

Key responsibilities include:

• Greeting guests and efficiently managing check-in and check-out processes
• Handling guest inquiries, concerns, and requests promptly and professionally
• Managing incoming calls, messages, and guest communications
• Maintaining accurate guest records and processing payments
• Supporting guest activities and contributing to a welcoming, memorable environment

This role has the potential to grow into a more specialized position focused on guest experience and resort activities. As you become more familiar with the property and our guests’ needs, opportunities to take on greater responsibility and enhance overall guest engagement will be available.

MMI fosters a work environment that is inclusive and diverse, where team members can be themselves. MMI is an Equal Opportunity Employer and a member of E-Verify. All qualified applicants—including minorities, women, protected veterans, and individuals with disabilities—are encouraged to apply.

Benefits

• Discounted Hotel Rooms
• Milestone Service Awards
• Access to Pay During the Pay Period
• Uniforms
• Employee Assistance Fund
• 401k with Employer Match
• Mental Health Benefits
• Professional Development & Support