Front Desk

FRONT DESK

Job description
We provide swim instruction to our community that builds confidence and develops safety skills in a student-centered environment. Every day is different, with opportunities to make lasting impressions engaging children and families. This is a diverse, inclusive and supportive workplace.

Why Choose Swim?
It's a fun, creative, and friendly environment
Every day is different with new chances to make lasting impressions and build relationships
You get to be a part of making a difference in the lives of children and families

As a Customer Service team member you are responsible for providing a high level of customer service to our families, making lasting impressions. You will work to build relationships with our families, providing personal attention while checking in students, relaying account messages, giving tours and answering various questions. You can expect to be regularly communicating with families and fellow staff members, remaining calm and efficient during periods of high volume at the front desk. You should be someone who is warm and welcoming while also being highly organized, dependable and open to feedback. As a customer service team member you will report to the Office Manager or Admin Manager during shifts and provide support throughout the day as needed.

We have a fun and rewarding work environment with a great atmosphere for someone who loves families and being around people.

Responsibilities:
Manage large amounts of inbound and outbound calls in a timely manner
Manage inbound and outbound emails throughout day
Follow communication “scripts” when handling different topics
Make and move bookings, assist families in scheduling needs
Keep track of logs under Google Drive
Friendly engagement of families by phone and in person.
Multitask to efficiently and professionally maintain accurate records and answer customer questions.
Be a team player who is consistently dependable and reliable.
Complete required training and be a continual learner.
Follow our systems with a focus on follow through and details.
Smile and have fun during your entire shift.

Qualifications:
Caring and compassion for children and adults
Ability to solve problems by proactively finding solutions
Strong communication skills
Great attitude and willingness to be coached
The ability to focus in a fast-paced environment
The ability to commit to at least 1 year of employment, afternoons and weekends required

Benefits:
Fun team atmosphere
Competitive pay
Employee discounts/swim lessons
Benefits for Full Time Employees

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Types: Part-time
Starts at $19.00 per hour
Job Type: Part-time

Benefits:
Employee discount
Flexible schedule

Schedule:
Morning shift
Monday to Sunday
Afternoon Evening shift
Need Thursday availability (afternoon)
Work Location: In person