Front Desk

Reports To:

Clinic Manager

Location:

[Clinic Location]

Employment Type:

[Full-Time / Part-Time]

Schedule:

[e.g., Monday–Friday + rotating weekends]

Pay Range:

[$XX.XX – $XX.XX per hour]

Job Summary

The Front Desk / Patient Services Representative is the first point of contact for patients, ensuring a welcoming, efficient, and well-organized check-in and check-out experience while managing the administrative and clerical functions that support daily clinic operations.

Essential Duties & Responsibilities

• Greet and check in/check out patients in a courteous, professional, and timely manner
• Verify and update patient demographic and insurance information
• Collect co-pays, deductibles, and outstanding balances at time of service
• Schedule, reschedule, and confirm patient appointments
• Answer a multi-line phone system; route calls and messages appropriately
• Verify insurance eligibility and benefits prior to visits
• Scan, file, and maintain accurate patient records in compliance with HIPAA
• Manage waiting room flow and communicate wait times to patients
• Process referrals, work notes, and other patient documentation requests
• Maintain a clean and organized front office and lobby area
• Support clinical staff and management with administrative tasks as needed

Qualifications

Education & Certification

• High school diploma or equivalent required
• Prior medical office, front desk, or customer service experience preferred

Experience

• 1+ years front desk/receptionist experience, preferably in a healthcare setting
• Experience with EMR/practice management systems and insurance verification preferred

Knowledge, Skills & Abilities

• Excellent customer service, interpersonal, and phone etiquette skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced, high-volume environment
• Basic knowledge of medical terminology and insurance processes preferred
• Proficient with computers, EMR systems, and standard office equipment

Physical Requirements

• Ability to sit or stand for extended periods at a front desk workstation
• Occasional lifting of office supplies up to 20 lbs

Work Environment

• Front office/reception area within a clinical immediate care setting

Ortho OIC Orthopaedic Immediate Care is an equal opportunity employer. This job description reflects management's assignment of essential functions; it does not restrict the tasks that may be assigned.