Front Desk + Concierge

Location: 4525 Washington Ave, Houston, TX 77007 (In-person)
Employment Type: Full-Time
Pay: $20/hour + Commission

Elevate Your Career with Novuskin Texas

Are you a highly organized, personable, and detail-oriented professional who enjoys working with people while keeping day-to-day operations running smoothly?

At Novuskin, we don’t just offer a job; we offer a career path. We are looking for a Front Desk + Concierge who can deliver an exceptional client experience while supporting the team with payroll, administrative, and operational responsibilities.

This is an ideal opportunity for someone who is organized, trustworthy, proactive, and comfortable handling confidential information in a fast-paced medical aesthetics environment.

Why Join the Novuskin Family?

We invest in our team because your success is our success.

• Career Growth: Opportunities for advancement as Novuskin continues to grow.
• Versatile Experience: Gain experience across client service, administration, payroll, and business operations.
• Professional Development: Training and support to help you grow within the organization.
• Team Environment: Join a collaborative, professional, and family-first culture.
• Employee Benefits: Competitive benefits and employee discounts.

What You’ll Do

As a Front Desk + Concierge, you will be the first point of contact for our clients while also supporting the management team with essential administrative and payroll functions.

Front Desk & Client Experience

• Welcome Clients: Greet every client warmly and professionally while creating a welcoming, luxury experience.
• Manage Appointments: Schedule, confirm, reschedule, and manage client appointments.
• Concierge Service: Assist clients with questions regarding services, appointments, memberships, products, and general clinic information.
• Client Communication: Answer phone calls, respond to messages, and follow up with clients in a timely and professional manner.
• Check-In & Check-Out: Manage client check-in, payments, and check-out processes accurately.
• Support Client Retention: Encourage rebooking, memberships, packages, and future treatments.
• Maintain Front Desk Standards: Keep the reception area organized, clean, professional, and aligned with Novuskin's brand.

Payroll & Administrative Responsibilities

• Assist with Payroll: Collect, review, and maintain employee timekeeping and attendance records for payroll processing.
• Payroll Accuracy: Review timesheets, schedules, overtime, PTO, and other payroll-related information for accuracy.
• Employee Records: Maintain accurate and confidential employee files and administrative records.
• Administrative Support: Assist management with reports, data entry, documentation, filing, and other operational tasks.
• Scheduling Support: Assist with employee schedules, time-off requests, and staffing coordination.
• Invoice & Expense Support: Assist with tracking invoices, receipts, expenses, and other administrative documentation.
• Reporting: Prepare basic administrative, payroll, sales, or operational reports as requested by management.
• Confidential Information: Handle payroll, employee, client, and business information with a high level of confidentiality and discretion.
• Office Coordination: Help ensure the day-to-day administrative needs of the location are handled efficiently.

Team & Operations Support

• Work closely with Estheticians, Skin Health Consultants, Sales Consultants, Providers, and Management.
• Communicate important client, staffing, and operational information to leadership.
• Help identify and resolve administrative or front-office issues.
• Support management with special projects and operational initiatives.
• Maintain a professional, positive, and solutions-oriented attitude.

What We’re Looking For

• Highly organized and detail-oriented
• Friendly, professional, and customer-service focused
• Strong communication and multitasking skills
• Comfortable using email, spreadsheets, scheduling systems, and computers
• Payroll or administrative experience preferred
• Previous medical spa or aesthetics experience is a plus, but not required
• Reliable, proactive, and trustworthy
• Able to handle confidential information with discretion

Availability

Full-Time | 36–40 hours per week

Must have flexible availability within 9:00 AM–6:00 PM, Monday–Sunday, including weekends as needed.

Benefits

• 401(k) matching
• Health, dental & vision insurance
• Paid time off
• Employee discount
• Professional development
• Opportunities for advancement

Work Location: In person