Front Desk Concierge

As the Concierge at Redbridge, you are the primary on-site representative. Acting as the vital link between Strata Management and daily operations, you will maintain a safe, premium, and seamless living environment through proactive stewardship, excellent resident relations, and vigilant facility oversight.

This position requires a self-motivated, highly organized professional who works well independently and demonstrates strong initiative.

Job Responsibilites

• Perform twice-daily walkthroughs of parkades, lobbies, hallways, and amenities. Identify and document maintenance needs (leaks, lighting, doors).
• Conduct daily pool and spa safety/chemistry checks per BC Health Guidelines.
• Compile and submit detailed daily shift reports to Strata Management outlining site activities, completed tasks, incidents, and maintenance updates.
• Serve as the main, visible point of contact for resident inquiries.
• Manage amenity and guest suite bookings.
• Oversee move-ins/outs and manage the Snaile parcel locker system.
• Conduct regular access checks across all perimeter gates and emergency exits.
• Monitor common areas for bylaw infractions and handle issues using calm conflict resolution.
• Program key fobs and handle CCTV review requests following Strata protocols.
• Act as the primary on-site lead for emergencies (fire, flood, elevator entrapments) with emergency services and trades.

Skills and Qualities

• Strong ability to work autonomously, prioritize tasks effectively, and exercise sound judgment under pressure.
• Excellent written skills for detailed reporting, alongside exceptional interpersonal skills focused on tact and professional conflict resolution.
• Comfortable with digital access systems, parcel locker platforms, and standard office software/reporting tools.
• Background in property management, high-end hospitality, or residential concierge roles preferred. Pool Operator certification is an asset.

Schedule

Friday – Sunday, 9:00 AM – 6:00 PM, (With room for schedule flexibility when required).

Join a growing local small business with a close-knit team where your contributions truly matter. This role offers genuine opportunities for personal development, career advancement, and expanded responsibilities as our business continues to grow.

Pay: $22.00-$24.00 per hour

Expected hours: 24.0 per week

Work Location: In person