Front Desk Concierge

Overview

Join our dynamic team as a Front Desk Concierge, the welcoming face and first point of contact for visitors, clients, and staff. This energetic role requires a proactive approach to managing front desk operations, ensuring smooth communication, and delivering exceptional customer service. Your enthusiasm and organizational skills will help create a positive, professional environment and set the tone for all interactions within our organization. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a vibrant workplace.

Responsibilities

• Greet visitors and clients with a friendly, professional demeanor, making them feel welcome and valued.
• Answer multi-line phone systems promptly, using proper phone etiquette to direct calls efficiently.
• Manage front desk operations, including handling mail, filing documents, and maintaining a clean reception area.
• Support administrative functions by preparing correspondence, proofreading documents, and performing word processing tasks.
• Maintain accurate records through filing systems and data entry, ensuring confidentiality and organization.
• Provide customer support by addressing inquiries, offering information about services or facilities, and resolving basic issues promptly.

Experience

• Experience in a fast paced guest facing role that often requires patience
• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy.
• Experience answering multi-line phone systems with excellent phone reception skills and phone etiquette.
• Prior experience in customer service or front desk roles that involved client communication and support.
• Strong time management skills with the ability to prioritize tasks efficiently throughout the workday.
• Administrative experience that involved handling multiple responsibilities simultaneously.

This role is perfect for motivated individuals eager to showcase their guest service and critical thinking abilities while delivering outstanding customer service in a professional setting. We value energetic team players who thrive on organization, clear communication, and creating positive experiences for everyone they encounter. As a seasonal resort, we'll have times of organized chaos, which everyone who works here has learned to embrace. While this job is seasonal, we always have room to add another permanent person to the team.

Pay: $22.00 - $24.00 per hour

Expected hours: 40.0 per week

Work Location: In person