Front Desk Concierge

Position Overview

We are seeking a professional, dependable, and customer-service-oriented Residential Concierge / Front Desk Associate to join our team at a residential condominium community in Jersey City.

The Concierge serves as one of the first points of contact for residents, guests, vendors, contractors, and delivery personnel. The ideal candidate will be friendly and professional while also being attentive to building security, resident needs, and established community procedures.

Key Responsibilities

• Greet residents, guests, vendors, and contractors in a friendly and professional manner.
• Maintain a professional presence at the front desk throughout the assigned shift.
• Monitor building entrances and assist with maintaining building security.
• Verify and properly direct visitors, vendors, contractors, and delivery personnel.
• Assist residents with general questions and direct management-related concerns to the Management Office.
• Receive, organize, and assist with resident package and delivery procedures.
• Monitor security cameras and report suspicious activity or building concerns.
• Maintain accurate front-desk logs, incident reports, visitor records, and shift notes.
• Communicate important information to incoming concierge staff during shift changes.
• Assist management and building staff with resident communications when requested.
• Ensure contractors and vendors comply with building access and work procedures.
• Report maintenance issues, leaks, elevator problems, safety concerns, or emergencies immediately to the appropriate building personnel.
• Assist with move-ins, move-outs, deliveries, and contractor access according to building procedures.
• Maintain a clean, organized, and professional front desk and lobby area.
• Follow all property management policies, emergency procedures, and community rules.
• Provide excellent customer service while maintaining appropriate professional boundaries with residents and guests.

Qualifications

• Previous concierge, doorman, front desk, hospitality, security, or residential property experience preferred.
• Strong customer service and communication skills.
• Professional appearance and attitude.
• Dependable, punctual, and able to work independently.
• Comfortable interacting with residents, contractors, vendors, and management.
• Ability to remain calm and professional when handling complaints or emergency situations.
• Basic computer, email, and smartphone skills.
• Ability to accurately complete incident reports and daily logs.
• Must be able to follow established security and access-control procedures.
• Experience working in a condominium, apartment building, hotel, or other residential environment is a plus.

Ideal Candidate

We are looking for someone who is reliable, observant, approachable, and takes pride in providing excellent service. This position requires someone who understands that a residential concierge is both a customer-service professional and an important part of the property's day-to-day operations and security.

The successful candidate should be comfortable communicating with residents while working closely with property management, maintenance personnel, security, and outside vendors.

Schedule

Scheduling may include day, evening, overnight, weekend, and holiday shifts depending on the needs of the property.

Candidates should clearly indicate their availability when applying.

How to Apply

Please submit your application and résumé outlining any relevant concierge, hospitality, security, customer service, or residential property experience.

Once you have submitted your application, please feel free to message the employer directly regarding your interest in the position.

We are an equal opportunity employer and encourage qualified candidates to apply.

Pay: Up to $16.00 per hour

Expected hours: 24.0 per week

Work Location: In person