Front Desk Concierge

Overview
We are seeking a friendly and professional Front Desk Agent to join our team. This role is essential in providing exceptional guest services and ensuring a welcoming atmosphere for all visitors. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to manage multiple tasks efficiently. As a Front Desk Agent, you will be the first point of contact for guests, responsible for creating a positive impression and ensuring their needs are met throughout their stay.

Duties

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage check-in and check-out of packages efficientl.
• Handle guest inquiries, complaints, and requests with professionalism and courtesy.
• Maintain knowledge of services, amenities, and local attractions to provide recommendations.
• Process reservations and cancellations using the property management software.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Utilize phone etiquette to handle incoming calls promptly and professionally.
• Assist in managing guest relations by addressing concerns or special requests effectively.

Requirements

• Previous experience in concierge is preferred, but not required.
• Strong customer service skills with a focus on guest relations.
• Excellent time management skills to prioritize tasks effectively in a fast-paced environment.
• Proficient phone etiquette for handling inquiries and reservations.
• Ability to work flexible hours, including weekends and holidays as needed.
• Strong attention to detail and problem-solving skills.
• A positive attitude and willingness to assist guests at all times.

Join us in creating memorable experiences for our guests as a Front Desk Agent!

Sunday 11pm-7am

Monday 11pm-7am

Tuesday 11pm-7am

Friday 3pm-11pm

Job Types: Full-time, Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: 32.0 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person