Front Desk Concierge-WEEKENDS ONLY

WORK SHIFT: Saturday -Sunday only, Available to work 7AM - 3:30PM & 3PM - 11PM. Must be available to work on holidays as needed.

The person who will be successful in this position is a self-starter who is able to keep the big picture in mind while managing their time, actions and attitude. Must be able to genuinely care and engage with our prospects, their families and the residents at Town and Country Manor, and be comfortable carrying out our mission:

“To demonstrate the care, love and hope of Jesus Christ to senior adults.”

Essential Duties and Responsibilities

Maintain an accurate resident census by resident name, room number and telephone number, update as necessary.

Maintain accurate emergency telephone numbers list, reference list and key personnel list.

Follow verbal and written instructions.

Operate the facility telephone and paging system.

Keep an accurate list of residents coming in, going out, on vacation, in the hospital/SNF/AL.

Communicate effectively on the telephone and in person.

Come to work as scheduled and consistently demonstrate dependability and punctuality.

Must be neat, clean and appropriately dressed to present an appearance acceptable to residents and the public; in accordance with the employee handbook.

Receive, sort and distribute mail accurately and timely.

Receive, sort and log in all packages and notify responsible party of package.

Handle emergency situations in a calm, effective manner.

Follow fire and disaster procedures during a drill and actual occurrence.

Work cooperatively with all facility department supervisors and administration.

Screen and direct all incoming calls.

Answer all inquiries according to facility release of information policies and procedures.

Enforce visitation policies and procedures.

Screen all individuals coming into the facility and exercise good judgment in granting entrance.

Handle all correspondence assigned.

Communicate and work cooperatively with facility staff.

Interact with residents or residents’ representatives and direct them to appropriate individuals.

Investigate complaints and direct complaints to appropriate departments or individuals.

Accept assigned duties in a cooperative manner from your supervisor.

Handle, keep record of money received.

Follow resident emergency procedures and be alert and attentive to the Arial pendent system and emergency pull cords.

Perform other related duties as assigned from your supervisor.

Qualifications

A minimum of 6 months experience working as a receptionist/secretary with multi-line telephone is preferred.

Experience with MS office suite

Excellent communication skills

Ability to operate general office equipment

Friendly and cheerful disposition

Ability to read, analyze, and interpret, general business periodicals, professional journals, or governmental regulations.

Ability to effectively present information and respond to questions from managers, residents, family members, employees, and the general public.

Must be able to read, write, speak and understand fluent English.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Employee assistance program
• Referral program
• Retirement plan

Application Question(s):

• What is your salary expectation?
• Are you available to work from 11:00pm-7:30am when needed?
• Are you available to work from 7am - 3:30pm?
• Are you available to work on holidays?

Experience:

• front desk or receptionist : 1 year (Preferred)

Work Location: In person