Front Desk Coordinator (32544)

• Greet patients as the first point of contact of the patient experience

• Check-in all patients for Urology Austin obtaining accurate and up-to-date demographic and insurance information at each patient visit

• Verify the scanned card images are current

• Work with the billing office as needed to ensure proper entry of patient insurance information

• Assist with insurance verification of new patients and established patients with new insurance

• Identify and collect all patient portion (i.e., co-payment, co-ins., deductible, etc..) from all patients, as required

• Assist with telephone calls as needed both in-bound and outbound

• Maintain an accurate cash box, including end-of-day balancing

• End of day, print out your end of day collections from PM system to verify all cash, checks, and credit card receipts are in balance with your drawer

• If these totals do not match, you will need to reconcile before turning in the batch for the day

• Complete nightly reconciliation report and place all checks, cash and credit card receipts collected throughout the day in secured office lockbox

• Assist patient with completion of various medical documents both paper and electronic forms, as needed

• Keep the waiting area clean and neat at all times, straightening chairs, keeping magazines neat and current, turn on and off TV’s, any lights, etc.

• Keep front desk check-in/check-out desk clean and neat at all times.

• Conducts patient assessments and obtains pertinent medical information for referral to the physician and/or clinical care team

• Schedule all future appointments the provider(s) ordered for patient at time of check-out

• If patient has paper orders, collect, and scan the orders into the EMR prior to patient’s departure

• Completed by using personal desktop scanner or

• Completed by reviewing and emptying your scans folder daily

• If provider has documented on the encounter form the requirement for order(s) or referral(s) to be given to patient

• Complete the request on the appropriate form(s)

• Scan the document(s) into the EMR

• Provide signed order(s) or referral(s) to patient

• All internal communication needs to be reviewed and responded daily

• Next day visits need to be properly prepped for all non-clinical items prior to the end of the day

• Perform other related duties as assigned

Skills/Abilities Qualifications

• Self-starter with the ability to complete daily tasks with minimal supervision.
• Skill in communicating effectively with patients or providers about scheduling preferences.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.
• Ability to analyze situations and respond appropriately.
• Ability to use a multi-line phone system, including transferring calls.
• Ability to speak clearly and concisely to be heard by callers and patients.
• Excellent organizational and time management skills.
• Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.
• Always maintain a professional and positive attitude.
• Common computer skills.
• Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.

Education High school diploma or GED (required)

Associates or Bachelor's Degree (preferred)

Experience Two-three years of medical office experience.

Previous experience of a fast-paced, high patient volume doctors office.