Front Desk Coordinator

Required QualificationsRequired

• Minimum of 2 years of dental office experience
• Advanced proficiency in Dentrix (Required)
• Experience managing dental insurance claims from submission through payment
• Experience posting insurance and patient payments
• Experience managing Accounts Receivable (A/R)
• Experience verifying insurance benefits and eligibility
• Strong understanding of PPO, Medicaid, Medicare Advantage, and fee schedules
• Ability to work independently with minimal supervision
• Excellent communication and customer service skills
• Strong organizational and time management skills
• Ability to multitask in a fast-paced environment
• Professional phone etiquette

Preferred

• Bilingual (English/Spanish)
• Experience leading or managing a dental front office team
• Knowledge of dental treatment planning and financial arrangements
• Experience with electronic claims platforms and clearinghouses

Key ResponsibilitiesDentrix & Practice Management

• Maintain and manage patient records in Dentrix
• Schedule and confirm patient appointments
• Enter treatment plans accurately
• Post insurance and patient payments
• Process daily deposits and reconcile collections
• Monitor unscheduled treatment and patient recalls
• Maintain accurate patient demographic and insurance information

Insurance & Revenue Cycle Management

• Verify patient insurance benefits
• Submit electronic insurance claims
• Track outstanding claims
• Follow up on unpaid and denied claims
• Appeal claim denials when appropriate
• Manage insurance aging reports
• Maintain accurate Accounts Receivable (A/R)
• Work with insurance companies to maximize reimbursement
• Understand coordination of benefits and claim processing

Patient Communication

• Answer incoming calls professionally
• Schedule new and existing patients
• Confirm appointments
• Respond to patient questions regarding insurance, treatment, and financial policies
• Maintain exceptional customer service throughout every patient interaction

Leadership & Training

• Train and mentor front office staff on Dentrix and office procedures
• Develop and maintain efficient front office workflows
• Assist with onboarding new employees
• Ensure consistency in scheduling, insurance verification, and patient communication
• Promote a positive, team-oriented work environment

Administrative Responsibilities

• Maintain HIPAA compliance
• Process patient records and documentation
• Coordinate referrals and specialist communications
• Assist with reports and daily office metrics
• Support the doctor and clinical team with administrative needs

What We're Looking For

The ideal candidate is someone who:

• Is highly proficient in Dentrix and enjoys teaching others
• Can confidently manage insurance claims from start to finish
• Understands Accounts Receivable and collections
• Is dependable, organized, and detail-oriented
• Has excellent communication and leadership skills
• Is adaptable and willing to work both independently and collaboratively
• Is comfortable working both in-office and occasionally remotely when appropriate
• Takes initiative and continuously looks for ways to improve office efficiency

Why Join Nu Smiles Family Dentistry?

At Nu Smiles Family Dentistry, we're building a modern, patient-focused practice that values teamwork, integrity, and continuous growth. We believe our team members are the foundation of exceptional patient care and are committed to creating a positive workplace where every employee has the opportunity to grow professionally.

If you're passionate about dentistry, thrive in a leadership role, and want to help build an outstanding practice from the ground up, we'd love to hear from you.

Job Type

Part-time with transition to full time

Schedule

• Thursday-Saturdays
• Primarily in-office with select remote work opportunities

Experience Required

• 2+ years of dental office experience
• Advanced Dentrix experience required

Language

• English (Required)
• Spanish (Preferred)

Pay: $23.00 - $28.00 per hour

Work Location: In person