Front Desk Coordinator

Front Desk Coordinator
Join a Team That Helps Children and Families Flourish

Flourishing Lives Pediatric Therapy is seeking a friendly, organized, and dependable Front Desk Coordinator to serve as the first point of contact for the children and families we serve.

This position is ideal for someone who enjoys helping people, staying organized, managing multiple priorities, and creating a welcoming experience for families. Our front desk team is the hub of the clinic, keeping operations running smoothly while supporting therapists, families, and leadership.

No two days are exactly the same. Successful team members are adaptable, detail-oriented, and enjoy working in a fast-paced environment.

About Flourishing Lives

Flourishing Lives is a growing pediatric occupational and speech therapy practice committed to helping children and families thrive. We provide child-led, relationship-based services in a supportive, collaborative environment where both our clients and team members can flourish.

Position Overview

The Front Desk Coordinator is responsible for managing front desk operations, supporting scheduling and patient flow, assisting with insurance and billing processes, and helping create a positive experience for every family who walks through our doors.

Key Responsibilities: Front Desk & Operations

• Greet and check in families
• Answer phones and respond to inquiries professionally and efficiently
• Schedule appointments and manage daily clinic flow
• Verify insurance benefits and collect copays and patient payments
• Maintain accurate documentation and communication records

Clinic Support

• Open and close the clinic as scheduled
• Keep the clinic clean, organized, and welcoming
• Monitor and restock office and clinic supplies
• Maintain the professional appearance of the front desk and shared spaces

Administrative & Billing Support

• Assist with insurance authorizations and benefit verification
• Support billing workflows and documentation processes
• Maintain accuracy and confidentiality of patient information

Community & Marketing Support

• Assist with outreach to local businesses, schools, and community organizations
• Help distribute marketing materials and flyers
• Support community events, open houses, and clinic initiatives

Qualifications

• Prior front desk, administrative, customer service, or healthcare office experience preferred
• Strong organizational and multitasking skills
• Excellent written and verbal communication
• Comfortable using computers and learning new software systems
• Professional, friendly, and confident demeanor
• Strong attention to detail
• Ability to work independently and as part of a team
• Reliable, adaptable, and solution-oriented

Why Join Flourishing Lives?

• Meaningful work supporting children and families
• Positive and collaborative team culture
• Opportunity for growth and advancement
• Stable, growing pediatric therapy practice
• Be part of a mission-driven organization making a difference in the community

Schedule

Schedule may vary based on clinic needs. Evening and Saturday availability is required.

Working Conditions and Physical Requirements

The physical requirements described below are representative of those that may be required to perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Strength: The position requires the ability to frequently push, pull, or lift objects weighing up to 50 pounds with assistance from others. The position may occasionally require assisting with objects weighing more than 50 pounds with others. The employee must be able to routinely lift objects weighing up to 20 pounds and frequently lift objects weighing up to 40 pounds.

Manual Dexterity: The position requires frequent use of fine and gross motor skills necessary for activities including typing, writing, operating office equipment, handling paperwork and supplies, and assisting with clinic equipment. The position may also require moderately difficult manipulative tasks, including moving or attaching clinic or suspended equipment.

Coordination: The position requires gross body coordination necessary to safely navigate an active pediatric therapy environment, including walking across uneven foam equipment or mats and assisting with the movement or organization of larger clinic equipment.

Mobility: The position requires frequent walking and standing throughout the clinic. The employee may occasionally sit for prolonged periods and frequently bend, reach, stoop, or move equipment and supplies.

Visual Requirements: The position requires the ability to frequently view objects and information both near and at a distance, including computer screens, written documents, schedules, patients, families, and activity throughout the clinic.

Hearing: The position requires the ability to hear and communicate effectively in an active clinic environment that may include significant background noise. This includes answering telephones, communicating with families and team members, and recognizing relevant sounds or equipment alerts.

Work Environment: The employee works in an active pediatric therapy clinic where children may be moving throughout the environment and noise levels may vary considerably. The employee may encounter therapy equipment, toys, sensory materials, food, cleaning products, bodily fluids, and other conditions commonly associated with a pediatric healthcare environment.

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• This role involves interacting with families, therapists, insurance companies, and leadership throughout the day. How would you stay organized when multiple people need your attention at the same time?
• The job posting mentions that no two days are exactly the same. What does that statement mean to you, and why does that type of environment appeal to you?
• List three responsibilities from the job posting that you feel most confident performing.
• Describe a time when you identified a problem before someone else noticed it and took action to solve it.
• What interests you most about working at Flourishing Lives?
• What is one challenge you think someone in this role might face, and how would you handle it?
• Our front desk team helps create the first impression for every family who visits the clinic. What do you think makes a great first impression?
• This position is full-time, 40 hours per week. You will need to work some evenings until 8:30 pm and some Saturdays 8-4:30. Does your availability meet these requirements?

Work Location: In person