Front Desk Coordinator

At Laccura Medical Group, we believe exceptional patient experiences begin the moment a patient walks through our doors. We are seeking a polished, highly organized, and results-driven Front Desk Coordinator / Patient Experience Specialist who thrives in a luxury medical environment and understands the importance of professionalism, hospitality, and performance.

This is not a traditional receptionist role. We are looking for someone who can confidently manage patient relationships, support operational excellence, and contribute to the continued growth of a high-end aesthetics and regenerative wellness practice.

The ideal candidate is ambitious, detail-oriented, emotionally intelligent, and motivated by both patient satisfaction and performance-based success. If you enjoy working in a fast-paced luxury clinical environment where presentation, communication, and results matter, this opportunity is designed for you.

This is a part-time, in-person position serving our Highland Park and Lincolnwood, IL locations.

Why Laccura Medical Group?

Laccura Medical Group is a premier destination for advanced medical aesthetics, longevity medicine, and regenerative wellness on Chicago’s North Shore.

• Luxury clinical environment designed for elevated patient care
• Sophisticated, high-end clientele and personalized service experience
• Stable, guaranteed full-time hours
• Performance-driven culture with growth opportunities
• Strong reputation in aesthetics, wellness, and regenerative medicine
• Modern technology systems and advanced treatment offerings
• Team culture focused on excellence, professionalism, and results

Front Desk & Patient Experience Responsibilities

Deliver a refined, welcoming, and elevated patient experience from arrival to checkout

Manage:

• Patient scheduling and appointment coordination
• Phone calls, text communication, and online inquiries
• Patient check-in and checkout workflows
• Treatment confirmations and follow-up communication
• Memberships, packages, and treatment plan coordination
• Provider scheduling support and calendar management
• Daily front desk organization and presentation standards

Support patient conversion and retention by:

• Building strong patient relationships
• Educating patients on services, memberships, and treatment options
• Assisting with consultations and treatment scheduling
• Encouraging follow-through with treatment plans and recurring visits
• Maintaining consistent communication and follow-up

Coordinate:

• Intake forms and patient documentation
• EMR record management
• Retail product recommendations and point-of-sale transactions
• Provider communication and operational workflow support

Maintain:

• A polished, luxury-level front office environment
• Professional appearance and communication standards
• High attention to detail across all patient interactions
• Efficiency during busy clinic hours while maintaining composure and professionalism

Growth & Performance

• Contribute to monthly clinic performance goals
• Support patient satisfaction, retention, and revenue growth initiatives
• Develop advanced communication and sales skills within a medical environment
• Grow into leadership and management opportunities within Laccura Medical Group

What We’re Looking For

• 2+ years of front desk, concierge, hospitality, medical office, luxury retail, med spa, or patient coordination experience preferred
• Strong communication and interpersonal skills
• Professional, polished, and confident presence
• Results-oriented mindset with strong organizational ability
• Comfortable discussing treatments, memberships, and pricing with confidence
• Ability to multitask in a fast-paced clinical environment
• High attention to detail and discretion
• Strong customer service and relationship-building skills
• Experience with EMR systems and scheduling platforms preferred
• Fluency in English required; Russian and/or Ukrainian strongly preferred
• Reliable transportation to Highland Park & Lincolnwood, IL

What We Offer

• Competitive hourly base pay
• Monthly performance bonuses
• Tips and incentive opportunities
• Paid training & professional development
• Stable part-time schedule
• Flexible scheduling options
• Free parking
• Employee discounts on treatments and wellness services
• Advancement opportunities within Laccura Medical Group
• Opportunity to work in a luxury, high-growth medical aesthetics environment

Join Us

If you are a highly motivated professional who takes pride in delivering exceptional service, thrives in a luxury performance-driven environment, and wants to grow within the world of medical aesthetics and wellness, we would like to meet you.

Apply today and become part of a team where professionalism, patient experience, and personal growth are equally prioritized.

Work Location: In person — Highland Park, IL 60035 & Lincolnwood, IL 60712

Candidates must be able to commute or relocate prior to the start date.

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Work Location: In person