Front Desk Coordinator

About Us

We are a growing multi-location nail salon business serving the Greater Toronto Area (GTA), with multiple locations and continued expansion underway.

We are committed to service quality, customer experience, and building a strong long-term reputation. Our goal is to provide high-quality nail services at reasonable prices, backed by reliable after-service support, while treating every customer with sincerity, friendliness, and professionalism.

As our business continues to grow, we are looking for a full-time Front Desk Coordinator to manage phone appointments and scheduling across our locations, while also assisting with front desk reception, customer service, and related duties at the location where they are working.

Key Responsibilities

1. Multi-Location Appointment Management

This is the primary responsibility of the position. You will answer and manage appointment calls for multiple locations, using the company’s booking system to schedule, confirm, modify, and coordinate customer appointments. You will also handle late arrivals, cancellations, rescheduling, and other appointment-related matters while maintaining professional, patient, and efficient communication with customers.

2. Customer Service

Respond to day-to-day customer inquiries, requests, and concerns in a friendly, professional, and responsible manner, helping ensure a positive customer experience.

3. Front Desk Reception

While working at a specific location, you will be responsible for front desk reception, warmly and professionally welcoming customers and assisting with daily front desk operations.

4. General Support

Assist with other related day-to-day duties as assigned by the General Manager.

Work Arrangement

During the initial training period, you will work alongside the General Manager at our locations in Aurora, Richmond Hill, and Newmarket to become familiar with our booking system, customer service standards, and the daily operations of each location.

This position requires coordinating appointments across multiple locations and handling a high volume of calls and bookings during busy periods. Strong focus, communication skills, organization, and the ability to multitask are essential.

What We Are Looking For

• Fluent spoken English with clear and confident communication skills, particularly over the phone;
• Friendly, patient, and approachable, with strong customer service and interpersonal skills;
• Neat and professional appearance, with a warm and natural manner and strong service etiquette;
• Detail-oriented, responsible, dependable, and trustworthy;
• Strong organizational, coordination, and multitasking skills, with the ability to efficiently manage calls and appointments during busy periods;
• Ability to work at different locations in Aurora, Richmond Hill, and Newmarket as required;
• University education preferred;
• Previous experience in customer service, front desk reception, appointment scheduling, retail, or other service-related industries is preferred.

What We Offer

This is a stable, full-time position with structured on-the-job training. You will gain hands-on experience in multi-location appointment management, customer service, and the day-to-day operations of a growing service business, with opportunities for further learning and professional growth as the company continues to expand.

How to Apply

Please send your résumé to:

[email protected]

Pay: $19.00-$22.00 per hour

Benefits:

• On-site parking

Work Location: In person