Front Desk Coordinator

About Company:

At KC Bariatric, we are dedicated to transforming lives through compassionate, high-quality bariatric care. As the leading weight-loss surgery center in the Kansas City area, we specialize in gastric bypass, gastric sleeve, and revision bariatric procedures, helping patients achieve long-term health and wellness.

Our team of renowned surgeons, skilled medical professionals, and supportive staff work together to provide a patient-centered experience, from initial consultation through lifelong post-operative care. We believe in empowering individuals to take control of their health with the latest surgical advancements, personalized treatment plans, and ongoing support.

At KC Bariatric, we foster a collaborative and growth-oriented workplace, where every team member plays a vital role in our mission. Whether you're a healthcare provider, administrative professional, or support staff, you'll be part of a team that truly makes a difference in people's lives every day.

Join us and be part of a company that values excellence, innovation, and compassionate care—where your work helps change lives for the better.

About the Role:

The Front Desk Coordinator at KC Bariatric serves as the primary point of contact for patients, visitors, and staff, ensuring a welcoming and efficient front office environment. This role is pivotal in managing patient check-ins, scheduling appointments, and coordinating communication between patients and medical professionals to facilitate smooth clinical operations. The coordinator will handle administrative tasks such as maintaining accurate patient records, processing insurance information, and managing phone and email inquiries with professionalism and confidentiality. By providing exceptional customer service and organizational support, the Front Desk Coordinator contributes directly to patient satisfaction and the overall effectiveness of the bariatric care team. This position requires a proactive approach to problem-solving and the ability to multitask in a fast-paced healthcare setting while maintaining a calm and friendly demeanor.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a front desk or administrative role, preferably in a healthcare setting.
• Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office).
• Strong communication and interpersonal skills.
• Ability to handle sensitive patient information with confidentiality and professionalism.

Preferred Qualifications:

• Experience working in a bariatric or specialty medical practice.
• Familiarity with medical terminology related to bariatric care.
• Certification in medical office administration or related field.
• Bilingual abilities, especially in Spanish, to assist a diverse patient population.
• Training in customer service or patient relations.

Responsibilities:

• Greet and check in patients promptly and courteously, verifying personal and insurance information.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer incoming calls and respond to patient inquiries, directing calls to appropriate staff as needed.
• Maintain and update patient records accurately, ensuring compliance with privacy regulations.
• Coordinate communication between patients, medical staff, and billing departments to resolve scheduling or billing issues.
• Manage front desk supplies and ensure the reception area is clean, organized, and welcoming.
• Assist with insurance verification and pre-authorization processes to facilitate patient care.
• Support administrative tasks such as filing, faxing, and data entry to maintain office efficiency.

Skills:

The Front Desk Coordinator utilizes strong organizational skills daily to manage appointment schedules and patient records efficiently, ensuring smooth clinic operations. Effective communication skills are essential for interacting with patients, medical staff, and insurance providers, facilitating clear and compassionate exchanges. Proficiency with EHR systems and office software enables accurate data entry, appointment management, and information retrieval, which are critical for maintaining compliance and operational flow. Problem-solving skills help the coordinator address scheduling conflicts, billing questions, and patient concerns promptly and professionally. Additionally, interpersonal skills foster a welcoming environment that enhances patient experience and supports the collaborative nature of the healthcare team.