Front Desk Coordinator

Position: Front Desk Coordinator

Reports to: Clinic Manager, Patient NAvigation Manager

Classification: Full-time non-exempt (hourly)

Salary Range: $20 - $25 per hour (Bilingual candidates will receive a pay differential)

Location: Chicago, Illinois

Benefits

Benefits include: health, dental, vision, AD&D and life insurance premiums paid 100% by employer; paid time off, sick time, family leave, a yearly wellness stipend, 1 week of paid restoration at the end of each year and eligibility for 401K after 1 year of employment.

Job Summary

The Front Desk Coordinator helps ensure that all patients we serve have a compassionate and supportive experience while also supporting administrative processes at our new Chicago-based clinic. This position is critical to building patient confidence and providing excellent patient care by demonstrating high customer service standards. All employees are expected to uphold and promote Hope Clinic’s mission statement, code of ethics, patient care standards and policies.

Duties and Responsibilities

Front Desk Services

• Ensure timely and efficient execution of all front desk activities, such as answering the phone, scheduling patients, checking-in/out patients, completing intakes, and obtaining informed consent
• Ensure accuracy of all patient information in paper and electronic medical records.
• Demonstrate complete discretion when discussing patient information; adhere to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA, Illinois law and organizational policy.
• Actively communicate with the Clinic Manager, additional supervisors, and other staff during clinic operations to ensure optimal patient flow and reduce patient wait times.
• Monitor patient/visitor feedback and contribute to the process of resolving complaints

Administrative Coordination

• Provide general administrative support to the COO, CMO, and other managers, as needed
• Assist with work such as document organization/storage, mailing, faxing or scanning.
• Assist with general operational work that involves tracking and reporting.
• Assist with tasks related to organizing and maintaining compliance related information.
• Completes general office support, such as celebrations, food ordering, cleaning duties, etc..
• Provide support for special projects and perform other duties as assigned.
• Establish and maintain effective working relationships with all staff, departments, and clinicians and support a positive image of Hope inside and outside the organization.

Other Duties

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.

Qualifications

• Bilingual in English and Spanish highly preferred (will receive a pay differential)
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• A multi-tasker with the ability to wear many hats in a fast-paced environment
• Detail-oriented, organized, empathetic, and punctual.
• Ability to stay calm when patients and/or staff are stressed or upset.
• Ability to follow strict security policies and procedures
• Strong computer skills with experience utilizing electronic medical records.
• Some professional experience; ideally at least one year of customer service experience in a healthcare setting or prior administrative office experience.
• A successful track record in setting priorities; keen analytic and problem-solving skills which support and enable sound decision making.
• Demonstrated integrity, credibility, and dedication to the mission of Hope.

Working Conditions

• This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This position also operates in a clinical environment.
• OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HlV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is necessary. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
• This role requires frequent sitting.

Application process

Send application to [email protected].

Include the following:

● Short statement detailing your commitment to reproductive justice

● Resume

A Note to Potential Candidates

Studies have shown that women, trans, non-binary folks, and BIPOC are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive organization, and we are most interested in finding the best candidate for the job. That candidate may be one who comes from a background less traditional to our field of work, and that’s okay. We would strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications described.

Hope Clinic

Hope Clinic’s mission is to advance the human right to autonomy through the provision of the highest quality medical and emotional abortion care. Hope Clinic is an independent organization that employs more than 40 staff members. Hope Clinic is a member of the National Abortion Federation (NAF) and the Abortion Care Network (ACN).

Diversity is a core value at Hope Clinic. We are passionate about building and sustaining an inclusive and equitable working and growth environment for all employees. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.

You can find out more about Hope Clinic at

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Customer service: 1 year (Required)

Work Location: In person