Front Desk Coordinator

About ISM:

At The International School of Minnesota (ISM), we believe that every student has the potential to develop into a well-rounded individual who is capable of mastering the skills that are essential to achieving success in an ever-changing world. We strive to offer students a premier education paralleled with healthy and nurturing environment that will effectively equip them with the tools they need in their pursuit of excellence.

ISM is a college-preparatory school located on 55 acres of land in Eden Prairie, Minnesota, adjacent to Bryant Lake. Our rigorous curriculum and high level of academic success leads to matriculation to top universities around the world. ISM is part of the Sabis® global education network which has an active presence in 20 countries on 5 continents. Schools in the Sabis Network educate over 70,000 students providing them with a top-quality education that helps all students achieve their full potential, prepare for college success, and equips them with the ability and desire for lifelong learning.

Built in 2014, our Residence Hall features 40-bed spaces for students in shared or single occupancy rooms. With state-of-the-art accommodations including a theater, recreation center, fitness center, laundry rooms, and designated study spaces, our boarding students enjoy a comfortable environment where learning and fun go hand in hand.

We focus on the students' learning and experience to excel in life thereafter.

About the position:

The International School of MN (ISM) seeks a Front Office Coordinator to join our team!

We are looking for a friendly and welcoming professional to lead the reception and greetings for incoming and departing community members (students and families) on a daily basis. This position reports to the Office Manager and supports the Office Manager and School Director. This position may be trusted with confidential matters and strict confidentiality expectations must be upheld.

The perfect candidate must possess excellent communication, writing and organizational skills. A High School Diploma, or equivalent, is required with a high preference of an Associates or Bachelor's degree. Previous receptionist, front office, retail or customer service experience, preferred.

Primary Duties and Tasks: (The full Job Description is available after the first interviews are confirmed).

Administration:

• Provides administration support to ISM School Director (as assigned) including telephone coverage, copier projects, mail handling and distribution, scanning, faxing, supply control, processing letters/correspondence/documents, plan meetings and events, report generation, processing invoices and expense reports, database management, and assisting with completion of specially assigned projects at times involving creating, editing, formatting MS Word documents, MS Excel spreadsheets, and MS PowerPoint presentations;
• Maintains email and telephone communication with assigned ISM School Director;
• Manage the School Director’s schedule;
• Appropriately handles incoming calls and correspondence for assigned ISM School Director, both internal and external sources and responds independently when possible;
• Works individually and within a team to accomplish organizational goals;
• Demonstrates the ability to handle multiple tasks with little supervision;
• Applies independent judgment to plan, prioritize, and organize diversified workload.
• Responds to information requests received in person, by email and telephone utilizing a broad knowledge base and/or refers enquiries to appropriate sources;
• Accurately and diplomatically communicates detailed information, both verbally and in writing, and handle sensitive, confidential situations with discretion, ensuring the correct message is conveyed;
• Upon request prepares, and distributes agendas, minutes, contacts participants and follows-up on action items as needed;
• Prepares, gathers and relays confidential information and material on a regular basis;
• Maintains paper and electronic files;
• Responsible for front desk functions to include: incoming telephone calls, greeting guests, preparation of mail, etc;
• Gathers data from a variety of sources for the purpose of accomplishing directives;
• Proofreads/edits, meeting agendas and minutes, prepares brochures, binders/folders, etc.as requested;
• Communicates need for additional support, as needed;
• Meets expectations of regular, reliable attendance;
• Support grade maintenance and assist in ensuring testing integrity providing assistance and back up, upon request and determined need.

Professional Relationships:

• Develops professional repour with families of ISM to include parents, guardians, students and staff.
• Works closely with ISM Office Manager and School Director and other personnel to ensure professional, positive, customer-focused approach;
• Maintain professional appearance;
• Establishes and maintains positive relations with colleagues, administration, and staff;
• Inspires respect and trust;
• Maintains a positive attitude;
• Follows instructions and responds to management direction.

Accountability:

• Completes responsibilities, tasks, and assigned projects in a timely and accurate manner;
• Meets objectives and commitments; prioritizing based on impact to others;
• Takes responsibility for own actions and requires little supervision and direction;
• Identifies issues promptly and offers alternative solutions, escalating as appropriate;
• Utilizes resources efficiently and effectively;
• Performs duties in a reliable manner with appropriate notice and communication for attendance changes and needs;

Commitment:

• Demonstrates commitment to the organization;
• Adheres to company policies and procedures;
• Meets attendance and punctuality guidelines;
• Demonstrates commitment to quality;
• Contributes personal skills, talent, and experiences to enhance the organization;
• Communicates effectively with staff members;
• Maintains the tidiness and organization of the workspace.

Event & Meeting Coordination:

• Organizes and schedules meetings including contacting individuals, booking rooms, catering arrangements, preparation of meeting materials and parking for guests as required;
• Coordinates events, as requested.

Other Duties as Needed: Any other duties and tasks as deemed necessary and appropriate.

The International School of Minnesota is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• Front desk: 3 years (Required)

Language:

• English (Required)

Ability to Commute:

• Eden Prairie, MN 55344 (Required)

Work Location: In person