Front Desk Coordinator

We’re seeking an experienced, organized, and personable professional to join our new foot and ankle surgical practice. This position combines traditional medical front desk responsibilities with surgical scheduling and coordination, playing an important role in both our patient experience and daily office operations.

The ideal candidate will have previous medical front desk experience, strong communication and organizational skills, experience working with electronic health records (EHR), and the ability to confidently manage multiple responsibilities.

Key Responsibilities

Front Desk & Patient Coordination

• Answer incoming calls, manage patient messages, schedule appointments, and oversee patient check-in and check-out.
• Verify insurance eligibility, benefits, network participation, and referral requirements.
• Collect copays, patient balances, and other payments.
• Maintain accurate patient information and documentation within the EHR system.
• Assist with referrals, medical records, and general office administration.
• Provide a welcoming, professional, and attentive experience for every patient.

Surgical Scheduling & Coordination

• Coordinate surgical dates and scheduling logistics between patients, Dr. Neville, hospitals, and surgery centers.
• Communicate with primary care offices to arrange preoperative evaluations and obtain required history and physicals (H&Ps), medical clearances, and testing documentation.
• Assist with coordinating and tracking surgical prior authorizations alongside our clinical and billing teams.
• Prepare, submit, and track surgical paperwork, ensuring all necessary documentation is completed before scheduled procedures.
• Communicate physician-approved preoperative instructions and coordinate postoperative appointments.
• Maintain organized surgical schedules and proactively follow up on outstanding requirements.

Qualifications

• Previous medical front desk experience is required.
• Experience working with electronic health records (EHR) is preferred; Modernizing Medicine (ModMed) experience is a plus.
• Experience with surgical scheduling, insurance verification, and preoperative coordination is strongly preferred.
• Podiatry, orthopedics, or other surgical specialty experience is beneficial.
• Strong organizational skills, attention to detail, and the ability to manage competing priorities.
• Excellent communication skills and a professional, patient-focused approach.
• Dependable, proactive, adaptable, and comfortable working collaboratively in a small team.

Compensation & Benefits

At Boerne Foot & Ankle, we value the experience, dedication, and contributions of our team members. We’re committed to offering competitive compensation and benefits, along with opportunities for professional growth as our practice expands.

• Starting pay: $19+/hour, with higher starting compensation available based on qualifications and experience.
• Health insurance benefit: $300/month employer contribution toward an eligible individual health insurance plan of your choice through our QSEHRA program.
• Paid time off (PTO) and paid holidays.
• Growth opportunities: Opportunities for increased compensation and expanded responsibilities as the practice grows.

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Pay: From $19.00 per hour

Benefits:

• Continuing education credits
• Health insurance
• On-the-job training
• Paid time off

Work Location: In person