Front Desk Coordinator

An eye for design. A talent for helping people. Room to grow.

Old Port Specialty Tile, part of the third-generation, family-owned Capozza family of companies, is looking for a Front Desk Coordinator to help keep our showroom welcoming, organized, and running smoothly in the heart of Portland’s Old Port.

If you enjoy connecting with people, staying organized, and being surrounded by beautiful tile and creative ideas, this could be a great fit. You’ll be the first point of contact for customers and work closely with our team while learning about the tile and design industry.

This role offers more than a place at the front desk, it’s an opportunity to build a career. As you develop your skills and learn the business, there is potential to grow into other roles within the company.

Here’s what we offer:

• Old Port parking provided—a downtown perk you’ll appreciate every day.
• A creative showroom environment surrounded by tile, color, texture, and design inspiration.
• Opportunities to grow beyond the front desk as your skills, interests, and experience develop.
• Health insurance to support your health and well-being.
• 401(k) with a company match to help you plan for your future.
• Voluntary benefits for additional coverage that fits your needs.
• Company swag so you can represent the team.

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About the Role: The Front Desk Coordinator serves as the first point of contact for showroom visitors and incoming communications while providing administrative and operational support to the OPST team. This role ensures a welcoming client experience and supports daily coordination between sales, purchasing, and warehouse functions.

Key Responsibilities:

• Greet and assist showroom visitors, ensuring a professional and welcoming experience.
• Answer incoming phone calls, take detailed messages, and route communications appropriately.
• Provide general product information and direct inquiries to the appropriate team member.
• Assist with cash-and-carry sales, including helping customers and processing sales and payments.
• Notify sales staff of client follow-up needs and showroom activity.
• Coordinate cash-and-carry orders, notify customers when orders are ready, and deliver pick tickets to the warehouse.
• Help maintain accurate order records and documentation in company systems.
• Support basic administrative functions including data entry, filing, scanning, and document organization.
• Open and close the showroom.
• Maintain front desk and showroom appearance, organize displays, and put away product samples.
• Assist Project Managers by pulling and organizing customer folders and related documentation.
• Utilize Microsoft Excel and company systems to manage spreadsheets and tracking tools.
• Provide responsive internal and external customer support related to general inquiries.
• Collaborate with the team to support smooth daily operations.
• Perform other duties as assigned.

Qualifications:

• Customer service or retail experience preferred; home design or tile exposure a plus.
• Strong communication, organizational, and multitasking skills.
• Detail-oriented with the ability to maintain accurate displays and records.
• Comfortable using Microsoft Office and learning company systems.
• Demonstrates initiative, reliability, and a professional customer-focused approach.
• Flexible and adaptable in a fast-paced showroom environment.

Work Environment + Physical Demands:

• Primarily showroom and office-based.
• Ability to walk, stand, and move around.
• Ability to lift and carry up to 50 lbs. occasionally.