Front Desk Coordinator

Company: Emerge Salon and Novelty
Location: 1 Old Dover Rd., Rochester, NH 03867
Job Type: Part-time, with opportunity for full-time
Compensation: $15.00–$18.00 per hour, based on experience

About Emerge Salon and Novelty
Emerge is a full-service salon offering hair, nail, skin, lash and brow, and waxing services, along with socially conscious retail goods and an event space for special occasions. Housed in a distinctive industrial-chic space, our mission is to provide every guest with a unique and authentic experience that celebrates individuality and expression. Our motto says it best: “Enter as strangers, leave as friends.”

Our team is built on relationships and connection, exceptional customer service, a welcoming and inclusive atmosphere, creativity and artistry, career growth and education, and community engagement.

Position Summary
The Front Desk Coordinator is the first point of contact for our guests and sets the tone for their entire visit. This role manages client relations, scheduling, and daily front-of-house operations, ensuring every guest enjoys a welcoming, seamless experience from beginning to end. This is a part-time position with the opportunity to grow into a full-time role.

Key Responsibilities

• Greet guests warmly and professionally, manage check-in and check-out, and offer complimentary beverages and snacks
• Respond to phone calls, emails, and online inquiries promptly and accurately
• Schedule, confirm, and modify appointments across hair, nail, skin services using Meevo
• Coordinate service provider schedules to keep the day running smoothly
• Process payments, gratuities, gift cards, and retail transactions with accuracy
• Share information about our services, retail goods, loyalty program, and policies, including our cancellation policy
• Maintain a clean, organized, and inviting reception and retail area
• Handle client questions and concerns with professionalism and discretion
• Support general salon operations, including inventory, restocking, and event preparation

Qualifications

• High school diploma or equivalent
• Prior experience in reception, customer service, hospitality, retail, or a salon/spa setting preferred but not mandatory
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Comfort with scheduling and point-of-sale systems; Meevo experience a plus
• Professional, friendly demeanor and a genuine passion for client care
• Availability to work evenings and Saturdays as scheduled

What We Offer

• Competitive hourly pay of $15.00–$18.00, based on experience
• Opportunity to advance to a full-time position
• Employee discounts on salon services and retail products
• A commitment to career growth and ongoing education
• A fun, professional, and inclusive team environment

How to Apply
Qualified candidates should send their most updated resume to [email protected] or call us at 603-332-6700. Emerge Salon and Novelty is an equal opportunity employer.

Pay: $15.00 - $18.00 per hour

Expected hours: No more than 30.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person