Front Desk Coordinator/ Medical Assistant

Medical Assistant / Front Desk Coordinator — Full Time

Locations: Toledo and Perrysburg, OH

Horizon Infusions is seeking a professional, organized, and patient-focused Medical Assistant / Front Desk Coordinator to support our front office and clinical teams. This full-time position requires working at both our Toledo and Perrysburg offices based on scheduling and operational needs.

This role helps ensure a welcoming, efficient patient experience—from checking patients in and scheduling appointments to assisting with patient preparation and clinical support.

Responsibilities

• Greet and check in patients, ensuring required forms are completed.
• Schedule and confirm appointments, including follow-up infusion visits.
• Verify insurance eligibility and prior authorization approvals.
• Collect copays and outstanding balances at the time of service.
• Answer incoming calls and direct inquiries appropriately.
• Upload and maintain patient documents in the practice management and electronic medical record (EMR) systems.
• Receive incoming mail and shipments.
• Coordinate laboratory services.
• Prepare patients for visits, obtain vital signs, and document health histories.
• Administer injections and collect routine specimens, as permitted by applicable requirements and company policy.
• Prepare and sanitize patient rooms and equipment.
• Maintain patient confidentiality and accurate documentation.
• Collaborate with clinical and administrative staff and adapt to changes in workload.

Qualifications

• One to two years of medical front office and/or medical assistant experience preferred.
• Medical assistant certification, or progress toward certification, preferred.
• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• EMR experience preferred.
• Ability to work effectively in a team and provide courteous, professional service to patients and staff.
• Ability to work at both the Toledo and Perrysburg offices.

Benefits

• Competitive compensation.
• Medical, dental, and vision insurance.
• Paid time off and company holidays.
• 401(k) retirement savings plan.
• Professional development opportunities.
• Supportive, collaborative work environment.

Equal Employment Opportunity

Horizon Infusions is an equal opportunity employer committed to creating an inclusive environment for all employees. Employment decisions are made without regard to any characteristic protected by applicable law. Reasonable accommodations are available to qualified individuals with disabilities.

Experience:

• EMR systems: 1 year (Required)
• Vital signs: 1 year (Required)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)

Work Location: In person