Front Desk Coordinator Onsite / Offsite

Job Overview

We are seeking a professional and organized Front Desk Coordinator to manage daily front-desk activities and provide excellent customer and administrative support. The ideal candidate will be friendly, dependable, detail-oriented, and comfortable handling multiple responsibilities. This position may be performed on-site or off-site, depending on business needs.

Responsibilities

• Serve as the first point of contact for customers, clients, visitors, and callers.
• Answer and direct incoming phone calls, emails, and other communications.
• Greet visitors professionally and assist them with their requests.
• Schedule and coordinate appointments, meetings, and service requests.
• Maintain calendars and update appointment information accurately.
• Respond to customer questions and provide general information about company services.
• Route inquiries and concerns to the appropriate department or team member.
• Maintain accurate customer and visitor records.
• Perform data entry and update information in company systems.
• Receive, organize, and distribute mail, documents, and other correspondence.
• Assist with filing, scanning, document preparation, and other administrative tasks.
• Maintain an organized and professional front-desk environment.
• Follow company procedures for handling confidential customer and business information.
• Assist other administrative and customer service teams as needed. Perform additional duties assigned by management.

Qualifications

• High school diploma or equivalent preferred.
• Previous front desk, receptionist, administrative, or customer service experience is a plus.
• Excellent verbal and written communication skills.
• Professional, friendly, and courteous demeanor.
• Strong organizational and time-management skills.
• Ability to multitask while maintaining accuracy.
• Proficiency with Microsoft Office, Google Workspace, email, and basic computer systems.
• Ability to learn scheduling, CRM, and other company software.
• Strong attention to detail and problem-solving abilities.
• Ability to work independently and as part of a team.
• Reliable internet connection and suitable workspace required for off-site work.