Front Desk Coordinator / Receptionist (Experienced)

Front Desk Coordinator / Receptionist (Experienced)

The front desk sets the tone for everything that happens in our clinic. We're looking for someone who understands that — and takes pride in it.

At Langmore Dental Berwick, we're a values-led practice that holds itself to a high standard. We keep chairs full, books clean, and patients genuinely happy. If you're someone who brings energy, ownership, and warmth to everything you do — we'd love to hear from you.

5 days per week

8:45 AM – 5.30 PM

Berwick, VIC

No weekends

About Langmore Dental

Langmore Dental Berwick has been caring for our community for over 45 years. We're a values-led, close-knit practice that holds itself to a high standard and puts patients at the centre of everything we do. From routine care to more complex treatment, our team takes pride in delivering exceptional dentistry in a warm, welcoming environment where people feel genuinely looked after.

This is a front-of-house role with a strong creative side. Alongside coordinating an exceptional patient experience at every touchpoint, you'll help shape how our practice presents itself online.

Key responsibilities

• Appointment book management. Keeping chairs full, proactively chasing no-shows, and filling gaps before they affect the day.
• Patient flow coordination Every patient ready for the chair; every clinician ready for their patient
• Records & referral management. Immaculate documentation so nothing falls through the cracks.
• Patient satisfaction Welcoming every person with genuine warmth so they leave happier than they arrived.

Digital media & content creation — essential

• Produce short-form video content for social media (Reels, TikTok, Stories)
• Capture and edit clinic lifestyle and patient experience imagery
• Semi-professional video editing experience required for content production using appropriate software tools

Selection criteria

• Experience in dental reception or medical administration — essential
• Demonstrated ability to create engaging video and digital content —essential
• Confident across digital marketing platforms and social media
• Composure and efficiency when the waiting room is full and multiple lines are ringing
• Sharp attention to detail with strong organisational skills
• Bonus: experience with dental practice software (e.g. Dental4Windows )

What we offer

Supportive team culture

Close-knit, values-led and genuinely collaborative

Creative scope

Real opportunity to shape the practice's digital presence

Good remuneration - Above award rate

How to apply
If you would like to apply please submit your cover letter & resume to [email protected]