Front Desk Coordinator/Patient Representative

Greenwood Pediatrics is seeking enthusiastic and compassionate front desk coordinators/patient representatives to present the best face possible to our patients and their families and to be a part of our caring and collaborative team. This opportunity is full-time (5 days per week, plus one Saturday per month).

ESSENTIAL DUTIES and RESPONSIBILITIES

Treats patients and families with respect and sensitivity and exhibits behavior which projects a caring and compassionate attitude consistent with the philosophy of the organization.

• Politely greets families and verifies patient contact and insurance information
• Ensures accurate insurance cards are on file
• Collects co-payments and/or payments on account
• Answers high volume of phone calls
• Registers new patients in Epic EHR and verifies data for established patients
• Assists with MyChart patient portal activation
• Schedules patient appointments
• Completes tasks in multiple work queues
• Monitors texting communication platform for patient messages
• Screens parent/patient questions before sending to nursing triage
• Performs project-based work as assigned by supervisors
• Performs general clerical duties
• Continually checks waiting room for missed patients and assesses urgent or emergency situations requiring clinical intervention
• Contacts patients who do not arrive for their scheduled appointments
• Audits daily schedules
• Preps appointments with necessary business and clinical documents for the next day
• Checks out patients after visits and schedules additional appointments

QUALIFICATIONS

Position requires professionalism at all times, as well as excellent communication skills and a friendly, outgoing manner. Professional appearance and excellent telephone etiquette is essential. The ability to handle multiple tasks as well as switch tasks is required. Team environment requires a patient and helpful demeanor to assist coworkers. The ability to remain calm and be effective in emergency situations is a must. Must have experience with various forms of technology- previous EHR and Microsoft Office experience are preferred. Company-provided uniforms are required to be worn for this role.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent and one year of medical office experience are required. Previous experience in pediatrics is preferred.

BENEFITS

Health, dental, vision, life, and disability insurance available

Paid holidays and PTO after 90 days

401k contribution after one year

Full time, with some Saturday hours required

Primarily one location, but occasional coverage at other sites may be required

Job Type: Full-time

Work Remotely

• No

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you able to reliably commute to multiple locations in the south Denver metro area and in inclement weather?

Experience:

• Medical office: 1 year (Required)

Work Location: In person