Front Desk Counsellor

Company Name: Makka Eye Hospital.

Location: Anywhere in Bangladesh

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202674960

Department: Front Desk / Patient Counselling

Job Location: Dhanmondi Branch, Al Noor & Makka Eye Hospital

Work Flexibility: Must be willing to work at any branch of Al Noor & Makka Eye Hospital as required by management.

Job Description Al Noor & Makka Eye Hospital is seeking an experienced, professional, and patient-focused Counselling Officer for its Front Desk team. The ideal candidate must have previous work experience in an eye hospital, hospital, or healthcare organization and be willing to work at any branch of Al Noor & Makka Eye Hospital, as assigned by management.

Key Responsibilities

• Welcome patients and visitors and provide professional front-desk assistance.
• Counsel patients regarding hospital services, consultation procedures, and available treatment options.
• Guide patients through registration, appointments, diagnostic tests, and consultation processes.
• Explain treatment procedures and hospital services clearly and courteously.
• Coordinate with doctors, nurses, receptionists, and other hospital departments to ensure smooth patient flow.
• Handle patient inquiries, complaints, and concerns professionally.
• Maintain patient records and ensure accurate documentation while protecting patient confidentiality.
• Assist patients and their families with information about treatment costs and hospital procedures.
• Support appointment scheduling, patient follow-ups, and coordination.
• Maintain a professional, helpful, and patient-friendly environment at the front desk.
• Perform other duties assigned by management.

Requirements

• Experience:
• Education:
• Skills: front desk operations, front desk operations, front desk, receptionist duties, front office support, reception duties, appointment coordination, patient scheduling, front office, call center operations

Last Date of Application: 11 November 2026