Front Desk Crew

Come PARTY at MOXY WYNWOOD! You are the face of our hotel and responsible for setting our guests stays up for success by welcoming guests, informing them of what our amazing neighborhood has to offer and entertaining them at the bar...yes check in aka the front desk is #atthebar.

We're a vibe and we want you to be too. If you're fun, have experience or not but wear a permanent smile and enjoy getting to know guests then we wanna chat. Where else can you wear a T shirt and jeans to work #atthemoxy.

Your flexibility would be needed for am (7a-3pm or 3pm-11pm) shifts.

Here's the actual stuff...

Introduction:

We are seeking a friendly and professional Front Desk Crew Member to join our team at our Moxy Hotel by Marriott. The Front Desk Crew will be responsible for managing reservations, checking guests in and out, being amazing, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system (fosse)

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

  • Answer phone calls and respond to online inquiries in a timely and professional manner
  • Have the ability to multi task like a rockstar!
  • Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

  Previous experience as a server or bartender with experience in micros also helpful

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary plus TIPS!
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment