Front Desk cum Customer Service Executive

Job Responsibilities

• Welcome and assist walk-in customers in a friendly and professional manner.
• Attend to customer enquiries via phone, WhatsApp, email, and in person.
• Schedule, confirm, and manage customer appointments.
• Send appointment reminders and follow up with customers.
• Track customer payments and issue payment reminders when necessary.
• Maintain accurate customer records and appointment schedules.
• Handle general administrative and front desk duties.
• Perform other ad hoc duties assigned by the management.

Job Requirements

• Minimum SPM or equivalent. Diploma holders are encouraged to apply.
• Fresh graduates are welcome.
• Good communication and interpersonal skills.
• Proficient in English, Bahasa Malaysia, and/or Mandarin (preferred to communicate with Mandarin-speaking customers).
• Computer literate (Microsoft Office and basic administrative software).
• Responsible, organized, and able to multitask.
• Positive attitude with a customer-oriented mindset.

Why Join Us?

• Friendly and supportive working environment.
• On-the-job training provided.
• Career growth opportunities.
• EPF, SOCSO & EIS.
• Annual leave and medical benefits.
• Performance incentives (where applicable).

Working Location: The Starling Mall, Petaling Jaya / Kepong

Working Hours: 5 days work. Tuesday - Saturday: 9am - 6pm

If you enjoy interacting with people and providing excellent customer service, we'd love to hear from you. Apply now and join our team!