Front Desk Customer Care Executive

Join the SUPERteam!

Front Desk Customer Care Executive – Supersharkz Swim School

Are you passionate about people, detail-oriented, and confident in sales and communication? Do you enjoy being the smilling, friendly face that parents, students, and visitors can count on? Supersharkz Swim School — Malaysia’s premier swim academy — is looking for a Front Desk Customer Care Executive to keep our branches running smoothly while ensuring every parent and student feels cared for and valued.

What You’ll Do:

As a Front Desk Customer Care Executive, you will be the heartbeat of our branch operations. You’ll handle inquiries, enrollments, payments, and parent communication while ensuring excellent customer service and supporting sales growth.

Your Key Responsibilities:

• Customer Service & Parent Engagement

Greet parents and students warmly, manage inquiries, resolve concerns, and ensure parents leave with confidence in our programs.

• Sales & Enrollment

Convert trial classes into enrollments, follow up with leads, and hit monthly sales targets that support branch growth.

• Administration & Records

Keep student registrations, attendance, and records accurate and up-to-date.

• Fee Collection & Finance

Handle payments (cash, card, e-wallet, bank transfers), ensure accuracy, and reconcile daily reports.

• Operational Support

Coordinate with instructors, keep the front desk and waiting area professional, and support branch events.

• Reporting & Compliance

Submit daily/weekly sales and collection reports, ensuring compliance with Supersharkz standards.

What Success Looks Like:

• Parents consistently receive warm, friendly, professional, and efficient service.
• Sales targets for new, rejoining, and retention students are achieved or exceeded.
• All payments, reports, and records are accurate and on time.
• The branch runs smoothly with minimal complaints and high parent satisfaction.

What We’re Looking For:

• Excellent communication and interpersonal skills
• Confidence in sales and explaining value to parents
• Strong organization and attention to detail
• Calm, professional problem-solver under pressure
• Tech-savvy and a quick learner on systems/software
• A team player who embodies our values: Professionalism, Teamwork, Fun, Care & Compassion, Accountability, and Safety

Requirements:

• Prior customer service or sales experience preferred
• Fluent in English and Bahasa Malaysia (Mandarin is a plus)
• Willing to work weekends and branch hours (Tue–Fri 12:30–7 PM, Sat–Sun 8:30 AM–5:30 PM)
• Strong sense of responsibility and punctuality

What We Offer:

• Salary: RM2,500 – RM3,500 (depending on experience & performance)
• Performance incentives tied to sales & retention achievements
• Training & growth opportunities in Malaysia’s leading swim school
• A positive, fun, and family-like work culture where your contribution matters

Apply Now:

If you’re ready to be part of a team that changes lives through swimming and creates joyful experiences for families every day, we’d love to meet you!

At Supersharkz, we don’t just teach swimming — we build confidence, resilience, and community. Be the face that makes families feel at home.

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person