FRONT DESK /CUSTOMER SERVICE ASSISTANT

About the role

This is a front desk and ticketing position at a heritage building, where you will attend to walk-in visitors and provide customer service. You will handle admission enquiries, cashiering duties, and provide information about the heritage building, facilities, events, and attractions.

Key responsibilities

• Attend to walk-in visitors and provide friendly customer service at the front desk and ticketing counter
• Handle admission enquiries and daily cashiering duties
• Provide information and assistance to visitors regarding the heritage building, facilities, events, and attractions
• Ensure smooth crowd flow and maintain a welcoming environment for visitors
• Handle phone calls, WhatsApp enquiries, and email correspondence professionally
• Assist with basic administrative and reporting duties, including daily sales records and visitor reports
• Coordinate with internal departments and site personnel when necessary
• Ensure cleanliness and proper arrangement of the front desk and visitor area
• Assist in handling visitor complaints and feedback in a professional manner
• Perform other duties assigned by the Management from time to time

About you

• Minimum SPM qualification
• Good communication and interpersonal skills
• Friendly, presentable, and customer-oriented personality
• Basic computer knowledge (Microsoft Office and email)
• Able to work on weekends and public holidays
• Able to work independently and as part of a team
• Punctual, responsible, and willing to learn
• Candidates with customer service, front desk, retail, hospitality, or ticketing experience will have an added advantage
• Immediate availability or short notice candidates will be an added advantage