Front Desk / Customer Service Coordinator

We’re looking for a friendly, organized, and fast‑moving Front Desk / Customer Service Coordinator to be the first point of contact for our customers. In our industry, the front desk isn’t just a receptionist — it’s the hub that keeps orders flowing, customers informed, and the production team supported. You’ll help customers with orders for screen printing, embroidery, signage, promotional products, and branded apparel while keeping the front office running smoothly.

Key Responsibilities

• Greet walk‑in customers, answer phones, and provide a professional, welcoming experience
• Assist customers with placing orders for screen printing, embroidery, signs, promo items, and apparel
• Guide customers through product selection (garments, materials, colors, decoration methods, timelines)
• Enter orders accurately into our system and ensure all details are complete for production
• Communicate with customers about proofs, approvals, timelines, and order status
• Coordinate with production teams to keep jobs on schedule and resolve issues quickly
• Maintain a clean, organized front office and showroom area
• Handle basic administrative tasks: filing, data entry, payments, and customer follow‑ups
• Manage incoming deliveries, samples, and customer pickups
• Provide clear, friendly support when customers have questions or concerns

Qualifications

• Experience in customer service, front desk, or retail preferred
• Strong communication skills and a positive, professional attitude
• Comfortable learning product catalogs (SanMar, S&S, Company Casuals, etc.) and decoration terminology
• Ability to multitask and stay organized in a fast‑paced, deadline‑driven environment
• Basic computer skills; experience with order entry systems is a plus
• Reliable, punctual, and able to work independently
• High school diploma or equivalent

What We’re Looking For

Someone who is:

• Personable and confident interacting with customers in person and over the phone
• Detail‑oriented — catching mistakes before they hit production
• Calm under pressure and able to juggle multiple tasks
• A team player who supports both the front office and production floor
• Excited to learn about apparel, decoration methods, and promotional products

Schedule & Compensation

• Full‑time
• Competitive pay based on experience
• Opportunities for growth within the company (sales, production coordination, account management)

Pay: $15.00 - $20.00 per hour

Benefits:

• Health insurance
• Retirement plan

Work Location: In person