Front Desk Customer Service Representative

Overview

Advantage Gymnastics Academy is seeking a friendly, organized, and dependable Front Desk Customer Service Representative to join our team.

Our front desk is the hub of a busy gymnastics facility and often the first point of contact for our athletes and families. We are looking for someone who genuinely enjoys helping people, communicates confidently, stays calm in a fast-paced environment, and can handle multiple priorities while providing excellent customer service.

This position is about much more than answering phones. You will help families navigate our programs, answer questions, assist children as they arrive for classes, solve problems as they arise, and help create a welcoming and professional experience for everyone who walks through our doors.

Responsibilities

• Welcome athletes and families and provide friendly, professional assistance
• Respond promptly to customer questions by phone, email, and in person
• Provide accurate information about classes, programs, schedules, pricing, registration, and gym policies
• Assist families with enrollment, account questions, and general program information
• Follow up with prospective and current families regarding inquiries, enrollment, and program needs
• Help children find their classes and navigate the facility safely
• Maintain accurate customer information and records in our registration and management systems
• Process registrations and payments as needed
• Assist with attendance and other daily administrative tasks
• Communicate important information between families, coaches, and management
• Help resolve customer concerns professionally and appropriately
• Maintain an organized, welcoming, and professional front desk area
• Assist with special events, camps, clinics, and other gym activities as needed
• Work collaboratively with coaches, management, and other front desk staff

Qualifications

• Previous customer service, front desk, administrative, or similar experience preferred
• Excellent verbal and written communication skills
• Friendly, confident, and professional when interacting with both adults and children
• Comfortable communicating by phone, email, and in person
• Strong computer and general office skills
• Excellent organization and attention to detail
• Ability to multitask and prioritize in a busy environment
• Comfortable learning new registration and customer-management software
• Able to think on your feet, problem-solve, and take initiative
• Dependable and able to work independently when necessary
• Positive attitude and willingness to be part of a team
• Experience working with children or in a youth sports environment is a plus

Schedule

We are particularly looking for someone with afternoon, evening, and/or weekend availability, when our gym is at its busiest.

About Advantage Gymnastics Academy

At Advantage, we are committed to creating a positive environment where children can build confidence, strength, discipline, and a love of movement. Our front desk team plays an important role in that experience by making sure our athletes and families feel welcomed, informed, and supported.

If you are someone who enjoys people, loves solving problems, stays organized when things get busy, and takes pride in providing excellent service, we would love to hear from you.

Job Type: Part-time

Pay: From $21.00 per hour

Work Location: In person