Front Desk Customer Service Representative

Job Overview
We are a growing psychiatric mental health practice seeking a dependable, professional, and compassionate Front Desk Customer Service Representative to join our team. This position has the opportunity to grow into a higher-level administrative role for the right candidate.

We are looking for someone who enjoys helping people, stays organized in a fast-paced environment, and provides excellent customer service to patients and staff.

Position Details

• Part-time with opportunity to transition into full-time.
• Operating hours are Monday through Friday 8:30am - 6:30pm with one Saturday a month (hours vary and are flexible)
• Opportunity for advancement
• Supportive and professional work environment

Responsibilities

• Greet visitors and clients warmly, ensuring they feel welcomed and attended to in a safe environment.
• Manage multi-line phone systems, directing calls efficiently and professionally using proper phone etiquette.
• Handle data entry tasks with accuracy in EHR, including filing, proofreading, and maintaining organized records.
• Verify insurance benefits, co-pays, deductibles, and eligibility.
• Collect co-pays and assist with patient check-in/check-out.
• Process prior authorizations through insurance portals and CoverMyMeds.
• Support office management duties such as calendar management, appointment scheduling, and basic bookkeeping. Other duties as needed.
• Comply with all HIPAA federal laws and regulations.
• Assist with general front office coordination and administrative duties.
• Help maintain a professional, clean, and welcoming office environment.
• Support administrative functions such as organizing meetings, managing office supplies, and supporting tasks as needed.

Qualifications

• Previous office experience or clerical experience preferred but not necessary.
• Strong computer literacy including proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace (Docs, Sheets), and data entry software.
• Excellent organizational skills with attention to detail in proofreading, filing, and managing schedules.
• Insurance verification or medical insurance experience is a plus, but not necessary
• Demonstrated time management skills to prioritize tasks effectively in a fast-paced environment.
• Bilingual skills are highly desirable to serve diverse patient populations effectively.
• Professional appearance and positive attitude.

We are a 100% drug-free workplace.

Pay: $12.00 - $16.00 per hour

Benefits:

• Flexible schedule

Experience:

• customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person