Mulgrave Dental Group
Front Desk / Dental Receptionist
3 months ago
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Important information
Contract type:
Permanent
Location:
Mulgrave VIC 3170, Australia
Work mode:
Onsite
Published on:
9 August 2026
What they need
This isn't a "sit at the desk and answer the phone" job.
It's a front-of-house seat for someone who wants to own the patient experience — not just process it. If you've ever left a shift thinking "I could run this front desk better than it's being run" — we should talk.
The Role
You're the first and last impression of our practice, and you own five things:
- The appointment book — full chairs, no-shows chased, gaps filled before they cost us.
- The money — every dollar in, every dollar accounted for, every day closed clean.
- Patient arrival — every patient ready for the chair, every clinician ready for the patient.
- Patient records & referrals — nothing lost, nothing late, nothing falling through the cracks.
- Patient satisfaction — patients who leave happier than they arrived and tell someone about it.
You won't be micromanaged. You'll be trusted, backed, and held to a high standard — because that's what good people want.
You'll Fit Here If
- You've done front desk, dental reception, medical admin, or premium hospitality
- You're the person teammates rely on to actually follow through
- You stay calm when the waiting room is full and two lines are ringing
- A clean reconciliation genuinely satisfies you
- You like people — and it shows in how you talk to them
Bonus points for dental reception experience, dental assisting, or dental practice software
What We Offer
- A team that lives its values: Compassion, Positive Attitude, Patient Experience, Professionalism, Integrity, Accountability
- Mon–Fri hours — your weekends are yours
- Real career growth in a growing practice
- Modern systems, ongoing training, clear expectations
How to Apply
Send your resume plus one paragraph: which of our six values resonates most with you, and why. That paragraph tells us more than your CV ever could.
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