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Front Desk / Dental Receptionist

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Onsite

Front Desk / Dental Receptionist

Mulgrave Dental Group

Front Desk / Dental Receptionist

3 months ago

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Important information


Contract type:

Permanent

Location:

Mulgrave VIC 3170, Australia

Work mode:

Onsite

Published on:

9 August 2026

What they need


This isn't a "sit at the desk and answer the phone" job.

It's a front-of-house seat for someone who wants to own the patient experience — not just process it. If you've ever left a shift thinking "I could run this front desk better than it's being run" — we should talk.

The Role

You're the first and last impression of our practice, and you own five things:

  1. The appointment book — full chairs, no-shows chased, gaps filled before they cost us.
  2. The money — every dollar in, every dollar accounted for, every day closed clean.
  3. Patient arrival — every patient ready for the chair, every clinician ready for the patient.
  4. Patient records & referrals — nothing lost, nothing late, nothing falling through the cracks.
  5. Patient satisfaction — patients who leave happier than they arrived and tell someone about it.

You won't be micromanaged. You'll be trusted, backed, and held to a high standard — because that's what good people want.

You'll Fit Here If

  • You've done front desk, dental reception, medical admin, or premium hospitality
  • You're the person teammates rely on to actually follow through
  • You stay calm when the waiting room is full and two lines are ringing
  • A clean reconciliation genuinely satisfies you
  • You like people — and it shows in how you talk to them

Bonus points for dental reception experience, dental assisting, or dental practice software

What We Offer

  • A team that lives its values: Compassion, Positive Attitude, Patient Experience, Professionalism, Integrity, Accountability
  • Mon–Fri hours — your weekends are yours
  • Real career growth in a growing practice
  • Modern systems, ongoing training, clear expectations

How to Apply

Send your resume plus one paragraph: which of our six values resonates most with you, and why. That paragraph tells us more than your CV ever could.

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